In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation.
Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
Table of Contents
1. Introduction: Markets and Public Administration Sanjay K. Pandey, Yogesh Dwivedi, Mahmud A. Shareef, and Vinod Kumar Part 1: Market Demand, Market Ideology, and Public Organizations 2. Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services Lars Tummers, Sebastian Jilke and Steven Van De Walle 3. The Sound of Silence: Silent Ideologies in Public Services Wouter Van Dooren, Cor Van Montfort and Ank Michels 4. Control or Collaboration? Market Pressures, Management Reform, and the Evolving Role of the Central Budget Office Justin Marlowe and Robert Nye 5. Trustworthiness of Public Service Kaifeng Yang and Lucky G. Anguelov 6. A New Agenda for Public Organizations: Monitoring Market Economy and Private Organizations Ashley Whitaker and Sanjay K. Pandey Part 2: Motivation and Management in the Market Context 7. Transformational Leadership in the Public Sector: Empirical Evidence of its Effects Donald P. Moynihan, Sanjay K. Pandey and Bradley E. Wright 8. Job Design in Public Sector Organizations Bradley E. Wright and Shahidul Hassan 9. Working in the Hollow State: Exploring the Link between Public Service Motivation and Interlocal Collaboration Edmund C. Stazyk, Randall S. Davis, Pablo Sanabria, and Sarah Pettijohn 10. Fostering Two-way Communication in Public Organizations Shuyang Peng and Rusi Sun Part 3: Institutional Context and Reforms 11. Anti-Corruption Reform – Lessons from Nations with the Largest Reduction in Corruption Levels Sheela Pandey 12. Knowledge Management through Informal Knowledge Exchanges and Communities of Practice in Public Organizations Gordon Kingsley, Janelle Knox, Juan Rogers, and Eric Boyer 13. Can a Central Bureaucracy Reinvent Itself Into a Market Maker? A Case Study of Portfolio Management in Newark, New Jersey Lawrence J. Miller and Lourdes N. Alers-Tealdi 14. Public-Private Partnerships in Greece, an Economy under Debt Crisis: An Exploratory Study Thanos Papadopoulos and Teta Stamati Part 4: Technology and Public Administration Reformation 15. Public Administration Reformation: Market Orientation or Public Values Mahmud Akhter Shareef, Vinod Kumar, and Uma Kumar 16. Evolution of E-government Stage Models in Last One Decade: An Empirical Analysis Rakhi Tripathi and M.P. Gupta 17. The Perception of Electronic Document Management Systems (EDMS) as a Transformational Information and Communication Technology (ICT) For Public Institutions in Turkey Emre Sezgin, Tunç D. Medeni, Mehmet Bilge Kağan Önaçan, Ruşen Kömürcü, Özkan Dalbay, and İhsan Tolga Medeni
Yogesh K Dwivedi is a Professor of Information Management at the School of Management, Swansea University, Wales, UK. He has co-authored several papers that have appeared in international refereed journals such as Communications of the ACM, Data Base for Advances in Information Systems, European Journal of Information Systems, Information Systems Journal and Journal of Information Technology. He is associate editor of European Journal of Information Systems, assistant editor of Transforming Government: People, Process and Policy, senior editor of Journal of Electronic Commerce Research and a member of the editorial board/review board of several journals. He is a member of the Association of Information Systems and IFIP WG8.6.
Mahmud A. Shareef is an Associate Professor and Coordinator in Marketing and Management in the school of Business, North South University, Bangladesh. He has published more than 50 papers addressing consumers adoption behavior and quality issues of e-commerce and e-government in different refereed conference proceedings and international journals. He was the recipient of more than 10 academic awards, including two Best Research Paper Awards in the UK and Canada.
Sanjay K. Pandey is a Professor in the School of Public Affairs and Administration at Rutgers, The State University of New Jersey, Newark. His scholarship on several key public management themes such as bureaucratic red tape, public service motivation, performance management, and leadership is cited often and has received several awards.
Dr. Vinod Kumar is a Professor of Technology and Operations Management of the Sprott School of Business (Director of School, 1995–2005), Carleton University. Vinod is a well known expert sought in the field of technology and operations management. He has published over 150 papers in refereed journals and proceedings. He has won several Best Paper Awards in prestigious conferences, Scholarly Achievement Award of Carleton University for the academic years 1985–1986 and 1987–1988, and Research Achievement Award for the year 1993 and 2001. Vinod has given invited lectures to professional and academic organizations in Australia, Brazil, China, Iran, and India among others.
"This book addresses a timely and important issue in the public sector. It provides an innovative and comprehensive overview of the ability of e-government to transform public service. It is a must read for both academics and practitioners." – Lemuria Carter, North Carolina A&T State University, USA