Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.
This book examines e-government’s potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
1. Public Sector Transformation through E-Government Vishanth Weerakkody, Christopher G. Reddick Part I: Transformational E-Government 2. Open Government as a Vehicle for Government Transformation Dennis Linders, Susan Copeland Wilson, John Carlo Bertot 3. E-Government and the Evolution of Service Canada: Transformation or Stagnation? Jeffrey Roy 4. Transformative E-government and Public Service: Public Libraries in Times of Economic Hardship John Carlo Bertot, Paul T. Jaeger, Natalie N. Greene 5. A Green Revolution: Innovation and Transformation in the Use of ICT by the Irish Department of Agriculture Frank Bannister, Regina Connolly, Philip O’Reilly 6. Bridging E-Government and Performance in the Italian Public Sector Carlotta del Sordo, Rebecca Levy Orelli, Emanuele Padovani, Enrico Deidda Gagliardo 7. Identifying Core Capabilities for Transformational Local Digital Government: A Preliminary Conceptual Model Luis F. Luna-Reyes, J., Ramon Gil-Garcia Part II: Benefits and Barriers to Transformation 8. Examining Successful Public Sector Electronic Services in Finland Tommi Inkinen 9. Identifying Online Citizens: Understanding the Trust Problem Ruth Halperin, James Backhouse 10. Profiling E-Participation Research in Europe and North America: A Bibliometric Analysis about Articles Published Manuel Pedro Rodríguez Bolívar, Laura Alcaide Muñoz, Antonio M. López Hernández 11. Rational Choice Theory: Using the Fundamentals of Human Behavior to Tackle the Digital Divide Porche Millington, Lemuria Carter 12. E-Government For All: From Improving Access to Improving the Lives of the Disadvantaged Jeremy Millard Part III: T-Government and Public Service Delivery 13. Collaborative Government: E-Enabled Interagency Collaboration as a Means for Government Process Redesign Ari-Veikko Anttiroiko 14. Diffusion of Personalized Services Among Dutch Municipalities: Evolving Channels of Persuasion Vincent Homburg, Andres Dijkshoorn 15. E-Government Adoption of XBRL: An U.K/U.S.A. Comparison Rania Mousa, Yu-Che Chen 16. E-Government Implementation in Times of Change: The Role of Shared Services in Transforming Government Anton Joha, Marijn Janssen 17. E-Strategic Management Lessons from Greece Leonidas G. Anthopoulos, Dimitrios Triantafyllou, Panos Fitsilis 18. State Response to Obama’s Broadband Access Policy: A Study in Policy Implementation Ramona McNeal List of Contributors Notes Index
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