Public Service Logic and Public Service Reform State of the Art, New Perspectives, and Future Directions

1.      Introduction – public service logic: state of the art and evolution

Public service logic (PSL)

Stephen P Osborne, Carmine Bianchi and Joanne Macfarlane

2.      Public service logic and determinants of value co-creation in healthcare

Salvatore Russo and Stefania Simoni

3.      Demystifying resource integration in welfare service

Pernilla Danielsson and Ulrika Westrup

4.      Putting the ‘public’ in public service logic: towards a reconciliation of value creation and public sector values

Britt Regal, Clare FitzGerald, and Sam van Elk

5.      Enhancing transition from a ‘value-in-exchange’ perspective to holistic and sustainable outcome-based view of community value creation: a dynamic performance management and governance learning-orientated approach

Carmine Bianchi, Noemi Grippi, and Vincenzo Vignieri

6.      Identifying process interactions in public service logic framework using co-production theory

Meril Antony

7.      Value co-destruction dynamics in public service innovation ecosystems

Adedapo Adebajo

8.      When service users say “no”: exploring value failure from a PSE perspective

Tie Cui, Maria Cucciniello, Ricardo Gomes, and Stephen Osborne

9.      Advancing PSL theory: a PSL value proposition for disability service ecosystems that support people with intellectual disability, their families and carers

Gordon Duff

10.   Integrating collaborative governance with public service logic

Ayesha Hanif and Muhammad Zeeshan Hanif

11.   Ecosystems in public service logic literature

Paula Rossi

12.   Public service logic (PSL) and its practices: towards a new era for public services management?

Alessandro Braga, Antonella Di Maso, Laura Franceschi, and Alessandro Sancino

13.   Taking public service logic into the digital environment: co-designing public services in a virtual setting

Joanne Macfarlane, Stephen Osborne, Madeline Powell, and Maria Cucciniello

14.   Service design for strategic orientation in PSL

Maria Cucciniello and Greta Nasi

15.   An active and equal partner? Developing the understanding of the pubic service user as an actor in value co-creation

Jim Broch Skarli

16.   Dealing with unintended consequences of performance management in the public sector: solutions from adopting ‘public service logic’

Guido Noto, Francesca De Domenico, and Federico Cosenz

17.   Accounting for value: approaching performance management and accounting for public service organisations from a Public Service Logic perspective

Stephen P Osborne and Toshihiko Ishihara

18.   What homelessness in Finland reveals about PSL approaches to problem-solving

Jari Stenvall and Tony Kinder

19.   Public service logic in Brazil: the case of the DiaTrans ambulatory

Ricardo Gomes, Adriano Massuda, Rejane Calixto, and Gastão Campos

20.   Understanding public service ecosystems in urban communities: an examination based on China’s experience

Delong Tang

21.   Usefulness of public service logic in policy making process: from the perspective of integrated community care system and university management in Japan

Ryoji Matsuo, Toshio Araki, Atsushi Katsuda, and Toshihiko Ishihar

22.   Evolution of public service innovation networks in public service ecosystem – implications of PSL from south Asian liberal democracies

Amna Siddique

Conclusions: future directions for Public Service Logic Theory and Practice

Joanne Macfarlane, Stephen Osborne, and Carmine Bianchi

Biography

Stephen P Osborne is the Chair of International Public Management and Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK.

Carmine Bianchi is the Chair of Public Management & Governance in the Department of Political Sciences at University of Palermo, Italy.

Joanne Macfarlane is a research fellow in Public Management at the University of Edinburgh, Scotland, UK.