1st Edition

Public Service Management and Asylum
Co-production, Inclusion and Citizenship




ISBN 9781138333147
Published June 17, 2019 by Routledge
220 Pages

USD $155.00

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Book Description

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform.

Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.

Table of Contents

Contents

List of Figures

List of Tables

Acknowledgements

Chapter 1 Introduction

Abstract

The co-production of public services

Evolution of the concept of co-production

Co-production between organisations

Moving forward: developing an integrated approach to co-production

Book structure

References

PART ONE DIFFERENTIATING CO-PRODUCTION

Chapter 2 The co-production of public services: the public administration perspective

Abstract

Introduction

The rationale for the co-production of public services

The evolution of co-production from a public administration perspective

The influence of the New Public Management on co-production

Who is the co-producer: clients, consumers and citizens

Summary: co-production from a public service management perspective

References

Chapter 3 Co-production and the service management theory

Abstract

Introduction

Understanding services: inseparability, intangibility and co-production

Building the concept of co-production from the service management perspective

Product-dominant logic vs service-dominant logic

Managing the service relationship

Summary: co-production from the service management perspective

References

Chapter 4 Co-production: an integrated perspective

Abstract

Introduction

An integrated perspective on co-production

Limitations of the integrated model

Summary: an integrated model of individual modes of co-production

References

Chapter 5 Co-Production through inter-organisational relationships

Abstract

Introduction

Moving from intra-organisational to inter-organisational relationships

The third sector: mediator and co-producer

Differentiating inter-organisational relationships: co-management and co-governance

Co-production by service users and organisations

Summary: understanding inter-organisational relationships

References

PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN GLASGOW

Chapter 6 Asylum seekers in Scotland: marginalised non-citizens

Abstract

Introduction

The UK context: the impact of exclusionary policies

The Scottish context: dispersal, public services and social inclusion

Citizenship, rights and asylum

Role of the third sector in asylum seeker context

Empirical research design

Summary: asylum, support and rights

References

Chapter 7 Understanding co-production: an empirical case study of asylum seekers living in Glasgow

Abstract

Introduction

Asylum in Scotland: integration, public services and non-citizens

Co-production and asylum seeker public service users

Summary: asylum seekers and social welfare services in Scotland

References

Chapter 8 Understanding organisational modes of co-production through the empirical case of asylum seekers in Glasgow

Abstract

Introduction

The importance of the third sector

Inter-organisational relationships: co-management and co-governance

Summary: inter-organisational relationships

References

PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND CITIZENSHIP

Chapter 9 Co-production in a complex public service system: the implications for social inclusion and citizenship

Abstract

Introduction

Asylum seekers’ social welfare services and co-production

Co-production in a complex public service system

Fostering social inclusion and integration through co-production

Are asylum seekers ‘acting like citizens’?

Summary: co-production, social inclusion and citizenship

References

Chapter 10 Conclusions

Abstract

Introduction

An integrated perspective on co-production

Co-production, citizenship and social inclusion

Implications for public service management

References

Index

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Author(s)

Biography

Kirsty Strokosch is a Post-Doctorate Research Fellow in the Centre for Service Excellence (CenSE) at the University of Edinburgh.