This title was first published in 2001. This volume deals with the problems caused to businesses by "scam merchants" who seek to extract money in return for goods or services of little or no value. The scams described include entries in directories sold in a misleading way, office consumables promoted to unsuspecting junior staff at outrageous prices, international advance fee frauds, "consultants" whose services are worthless, charity donations being misdirected and a range of "borderline" scams such as phone and fax line services charged at premium rates but of questionable value.
Table of Contents
Contents: Introduction - the nature of a scam; Getting the purchasing function right; The bogus directory scam; The paper scam - and other consumables; The Nigeria scam; Bogus consultants; Charity scams; Borderline scams; The Internet - the new frontier for scam merchants; Checklist for scam avoidance; Index.
After obtaining his degree and PhD, Trevor Kitching carried out materials research and production management roles in the engineering industry. He is now Director at ACS Supply Chain Consultancy.