Purchasing and Financial Management of Information Technology aims to significantly reduce the amount of money wasted on IT by providing readers with a comprehensive guide to all aspects of planning, managing and controlling IT purchasing and finance. Starting from a recognition that IT purchasing and the financial management often needs to be treated differently from other types of expenditure, the author draws on over 25 years of experience in the field to provide readers with useful mixture of good procedures and common sense rules that have been tried, tested and found to work. Many of these are illustrated by case histories, each with a moral or a lesson.
Purchasing and Financial Management of Information Technology provides useful guidelines and advice on whole range of topics including:
* IT acquisitions policy
* Dealing with suppliers
* Budgeting and cost control
* IT cost and risk management
* Specification, selection and evaluation of systems
* IT value for money
Table of Contents
IT Acqusition Policy: Introduction; The Objectives of Purchasing; What Makes IT Purchasing Different?; IT Strategy and Purchasing; IT Value; Foundations of IT Purchasing Policy; Purchasing Procedures; Dealing with Suppliers: Introduction; Good supplier relationships; Poor Supplier Relationships; Joint Development; Good Suppliers; Supplier Management Strategies; Handling Salesmen; Negotiating; Using Formal Tenders; Total Outsourcing; Sources Of Supplier Information; IT Costs and Cost Management: Are We Getting Value From IT?; The Dynamics Of IT Cost Growth; Identifying IT Costs; Managing hidden costs; Training costs; Managing Maintenance and Support Costs; Testing, Installation and Implementation; Invisible Costs; Chargeback; Outsourcing; Evaluating and Reviewing IT Investments: Principles Of IT Evaluation; IT Benefits; Why IT Expenditure is Difficult to Evaluate; Methods Of Evaluating IT Expenditure; IT Expenditure Benchmarking; Reviewing and Auditing IT Systems; IT Budgeting, Accounting and Cost Control: Introduction; Prerequisites For Good IT Budgeting; Why Good Budgeting Is Important; Four Basic Approaches to Budgeting; Ownership; Practical Rules For Budget Ownership; The Scope Of IT Budgeting; Roles In The IT Budgeting Process; Building a Budget; Project And Expenditure Justification; Chargeback Budgeting; Phasing a Budget; Reporting Against Budget; Forecasting; Good Monitoring And Reporting Practices; Tracking Hardware And Software; Accounting For IT; A Final Checklist; Specifying Hardware and Systems Software:
Introduction; Two Approaches To Specification; Important Definitions; Specifying Processors; Specifying Desktop Machines; Specifying Portable PCs; Specifying On-Line Storage; Specifying Printers; Specifying Communications Requirements; System Software; Specifying Ergonomics; Specification of Application Software: Introduction; The Importance Of Good Software Specification; Specifying Requirements for Packaged Software; Functional Requirements; Specifying Custom Software Requirements; Conclusion; Purchasing and Other IT Products and Services: Introduction; Purchasing Hardware Maintenance; Purchasing Consultancy Services; Purchasing Systems Integration Services; Purchasing Contract Staff; Purchasing Resilience and Disaster Recovery Capability; Security; Evaluation and Selection of IT: Introduction; Overview of Evaluation Steps; Supplier Presentations; Demonstrations; Benchmarking; Weighted Ranking Methods; Reference Sites and Site Visits; Summary; Risk and Risk Management: Introduction; Supplier Risks; Hardware Purchasing Risks; System Software Risks; Packaged Software Risks; Custom Software Risks; Consortium Risks; People Risks; Major Project Risks; Quantifying Risk; Conclusion - Risk and Rationality; Legal Aspects of Purchasing: Introduction; Contracts - Basic Principles; Standard Contracts; Negotiated Contracts; Escrow and Related Matters; Licences; Other Contract Issues; Conclusion.