Quality Assurance for Social Care Agencies is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time.
Table of Contents
Contents: Introduction; From little acorns; What is this thing, quality assurance?; Creating the right climate; Aims and values; Setting the standards; Setting up the assembly line; Monitoring and inspection; Consumer satisfaction; Review of the system; Postscript; Appendices.
Emlyn Cassam was formerly Director of Norfolk Social Services and is now a freelance trainer and writer. Himu Gupta is an Assistant Director of Norfolk Social Services and Chairman of the Social Care Agencies Quality Sector Committee of the British Quality Association.