Quality Assurance for Social Care Agencies: A Practical Guide, 1st Edition (Paperback) book cover

Quality Assurance for Social Care Agencies

A Practical Guide, 1st Edition

By Emlyn Cassam, Himu Gupta

Routledge

134 pages

Purchasing Options:$ = USD
Paperback: 9780582089440
pub: 1992-01-28
$91.95
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Hardback: 9781138371408
pub: 2018-09-18
$170.00
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eBook (VitalSource) : 9781315245539
pub: 2017-10-24
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Description

Quality Assurance for Social Care Agencies is specifically designed to enable you to set up a Quality Assurance system within a social services setting. Including practical checklists, it covers all aspects of Quality Assurance - from what is meant by Quality Assurance and how to implement it to how to monitor and maintain quality control. Examples and details of experiences are included to help you get it right first time.

Table of Contents

Contents: Introduction; From little acorns; What is this thing, quality assurance?; Creating the right climate; Aims and values; Setting the standards; Setting up the assembly line; Monitoring and inspection; Consumer satisfaction; Review of the system; Postscript; Appendices.

About the Authors

Emlyn Cassam was formerly Director of Norfolk Social Services and is now a freelance trainer and writer. Himu Gupta is an Assistant Director of Norfolk Social Services and Chairman of the Social Care Agencies Quality Sector Committee of the British Quality Association.

Subject Categories

BISAC Subject Codes/Headings:
POL019000
POLITICAL SCIENCE / Public Policy / Social Services & Welfare
SOC025000
SOCIAL SCIENCE / Social Work