Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company’s effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.
Table of Contents
Contents: Structure of the book. Part I Explaining Quality Costing: The role of quality costing in total quality management; Quality costing - background; Definitions of quality costs; Collection of quality costs; Reporting of quality costs; Uses of quality costs. Part II Case Studies: Case study, company 1; Case study, company 2; Case study, company 3; Case study, company 4; Case study, company 5; Case study, company 6. Part III Conclusion: Setting-up a quality costing system; Index.
Barrie G. Dale is the United Utilities Professor of Quality Management and Head of the Operations Management Group in the Manchester School of Management, UMIST, and also an Academician of the International Academy for Quality. He has been carrying out research into quality management for over 18 years and has produced 10 books and some 350 papers on the subject. J J Plunkett was formerly Total Quality Management Project Officer at UMIST.
'... provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges.' Commerce and Industry, February 2000