Quality Function Deployment: Integrating Customer Requirements into Product Design, 1st Edition (Paperback) book cover

Quality Function Deployment

Integrating Customer Requirements into Product Design, 1st Edition

By Yoji Akao

Productivity Press

392 pages

Purchasing Options:$ = USD
Paperback: 9781563273131
pub: 2004-11-03

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Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.

It includes—

  • Use of the demanded quality deployment chart.
  • Using and promoting quality charts.
  • Using quality control process charts: QFD at the pre-production.
  • Quality deployment and reliability deployment.
  • Quality development in the construction industry.
  • QFD for the service industry.
  • QFD for software development.
  • Table of Contents

    List of Charts and Figures

    Publisher's Foreword

    Introduction by Bob King


    Chapter 1. An Introduction to Quality Function Deployment

    Chapter 2. Using the Demanded Quality Deployment Chart

    Chapter 3. Using and Promoting Quality Charts

    Chapter 4. Using Quality Deployment Charts: Subsystems, Parts Deployment, Quality Assurance Charts

    Chapter 5. Using the Quality Control Process Charts: Quality Function Deployment at the Preproduction Stage

    Chapter 6. Quality Function Deployment and Technology Deployment

    Chapter 7. Quality Deployment and Reliability Deployment

    Chapter 8. Quality Deployment and Cost Deployment

    Chapter 9. Quality Function Deployment in Process Industries

    Chapter 10. Quality Deployment in the Construction Industry

    Chapter 11. Quality Function Deployment for the Service Industry

    Chapter 12. Quality Function Deployment for Software Development

    About the Author/Editor-in-Chief

    Glossary Index

    Subject Categories

    BISAC Subject Codes/Headings:
    BUSINESS & ECONOMICS / Quality Control