1st Edition

Quality Function Deployment
Integrating Customer Requirements into Product Design

ISBN 9781563273131
Published November 3, 2004 by Productivity Press
392 Pages

USD $105.00

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Book Description

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.

It includes—

  • Use of the demanded quality deployment chart.
  • Using and promoting quality charts.
  • Using quality control process charts: QFD at the pre-production.
  • Quality deployment and reliability deployment.
  • Quality development in the construction industry.
  • QFD for the service industry.
  • QFD for software development.
  • Table of Contents

    List of Charts and Figures
    Publisher's Foreword
    Introduction by Bob King
    Chapter 1. An Introduction to Quality Function Deployment
    Chapter 2. Using the Demanded Quality Deployment Chart
    Chapter 3. Using and Promoting Quality Charts
    Chapter 4. Using Quality Deployment Charts: Subsystems, Parts Deployment, Quality Assurance Charts
    Chapter 5. Using the Quality Control Process Charts: Quality Function Deployment at the Preproduction Stage
    Chapter 6. Quality Function Deployment and Technology Deployment
    Chapter 7. Quality Deployment and Reliability Deployment
    Chapter 8. Quality Deployment and Cost Deployment
    Chapter 9. Quality Function Deployment in Process Industries
    Chapter 10. Quality Deployment in the Construction Industry
    Chapter 11. Quality Function Deployment for the Service Industry
    Chapter 12. Quality Function Deployment for Software Development
    About the Author/Editor-in-Chief
    Glossary Index

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