Quality Improvement: A Systems Perspective, 1st Edition (Hardback) book cover

Quality Improvement

A Systems Perspective, 1st Edition

By William Roth

CRC Press

288 pages

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Hardback: 9781574442366
pub: 1998-12-18
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Description

Quality improvement: it's an attractive concept on paper. So why do the vast majority of quality improvement efforts fail?

William Roth knows from experience: as a Ph.D in systems theory, an ex-corporate manager, a professor-and the designer (with the AQP) of a national program to deliver training for quality credentials in the systems approach. His belief: enduring quality improvement is an "all or nothing" situation-requiring a systemic approach, with all the key components and integrations in place and fully integrated right from the start.

Quality Improvement: A Systems Perspective explains the sometimes surprising historic roots of the quality improvement movement, and outlines the systems theory on which successful models must be built. Readers then gain access to the hands-on, nuts-and-bolts, how-to-get-it-done details of the five critical phases. Three case studies (two in industry, one in health care) support this traditional but currently shunned model.

Along with his unique unified view of quality improvement, Roth explains why it is shunned, and why alternative approaches usually do not produce the desired results. Key obstacles to success are directly identified-top-level management, local union leaders, management education. The ultimate culprit, though, is culture-to which Roth suggests how to move organizations in the right direction, from a systems perspective.

With one of the most comprehensive overviews of quality management essentials in one volume, Quality Improvement: A Systems Perspective balances theory and modeling with the details of real-life implementation and success.

Table of Contents

Feeling Our Way

The Systems Approach

Five Phases Plus Two: Part One

More on Teambuilding

Five Phases Plus Two: Part Two

More Than One Way to Skin the Organization Improvement Cat?

Birth of the Systems Model at International Paper

Maintaining the Momentum

Success Then Setback

Back to Finish Up

A Very Different Situation

Culture As the Culprit: An Idealized Ending Versus Reality

Top Level Management as the Key

Education as the Cornerstone to Quality Improvement

One More Time, The Systems Approach: The Good Shepherd Effort

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS053000
BUSINESS & ECONOMICS / Quality Control
TEC009000
TECHNOLOGY & ENGINEERING / Engineering (General)