Quality management has received much attention in recent years, not least in the construction industry. This book provides a description of the techniques of quality management and how they are implemented, regardless of the context. The author applies the techniques to the construction industry and brings in some practical experience from contractors in the construction industry.
Preface Acknowledgement 1. Overview Of The Book 2. What Is Meant By Quality Management? 3. The Historical Development Of Quality Management 4. The Gurus Of Quality Management 5. The Use Of Quality Management
6. How To Use QA, The Importance Of Quality Managers 7. The Transition From QA To TQM: Achieving A Change In Culture 8. The Importance Of People In Improvement Initiatives 9. The Issue Of Leadership In Total Quality Management 10. Using Quality Improvement Techniques 11. An Overview Of Other Methods Of Achieving Improvement 12. Looking To The Future: Is There Life After TQM? 13. Practical Applications Of Quality Management Using QA In The Construction Industry 14. The Journey To TQM: Contractors' Experiences References Index