The implementation of quality management can be seen as a sequence of projects and evolves as a result of how projects are planned, executed and closed. This book explores quality management from a project management perspective, based on the author’s long experience of teaching and practicing, including the implementation and operation of quality management systems within various types of organisations.
The author explores the origins of quality management as a discipline, it’s appearance in the present form and how quality management can be implemented and applied in all kinds of organisations to achieve stability and better results. The basic principles of quality management and the ISO9001 quality management standard are discussed and explained from a broad perspective, with illustrative examples from different types of organisations.
Quality Management offers a global, accessible guide for undergraduate and postgraduate university students. Written clearly and with illustrative examples, it will also appeal to all those interested in project management and quality management and wishing to expand their knowledge base.
Table of Contents
Preface, Chapter 1 – The Concept of Quality and Other Basic Concepts, Chapter 2 – Roots and Evolution of Quality Management, Chapter 3 - Quality Management Systems , Chapter 4 – The ISO9001 Management Standard, Chapter 5 – Other Relevant Standards and References, Chapter 6 – Implementing a Quality Management System, Chapter 7 – Information and Processes , Chapter 8 – Operation of Quality Management Systems, Chapter 9 – Further Development of Quality Management Systems , Epilogue, Index
Helgi Thor Ingason is a professor at Reykjavik University, a consultant, IPMA Certified Senior Project Manager and Certified Stanford Project Manager. His background is in industrial and mechanical engineering. He is the author of several books on management and his research has been published in the Project Management Journal, International Journal of Project Management, International Journal of Managing Projects in Business and Journal of Metals amongst others.