From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
"Written in a simple, easy to read style, this book will appeal to those who are serious about the value-add of a quality management system. The book consists of seven sections presented in a logical and progressive order, with informative chapter summaries."
Paul Harding Managing Director SAQI, e-Quality Edge South Africa
1, Basic concepts of Quality, Quality Management and the ISO regulatory frameworks
2, How we think about quality and how to achieve quality
3, Managing quality using ISO 9000
4, Managing quality in practice using the process approach
Planning, documenting and measuring quality: QMS forms and processes
Making the Case for Quality