Quality Management System Handbook for Product Development Companies: 1st Edition (Hardback) book cover

Quality Management System Handbook for Product Development Companies

1st Edition

By Vivek Nanda

CRC Press

352 pages | 34 B/W Illus.

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Hardback: 9781574443523
pub: 2005-01-27
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Description

Quality Management System Handbook for Product Development Companies describes a systematic approach for quality management and continuous improvement via a formal management system.  The approach centers on a high-level process for defining a QMS — from essential prerequisites to improvement mechanisms. The book outlines the five major QMS phases: implementation planning; definition; refinement; deployment; and continuous improvement.

The text provides all of the information that a company needs to implement a quality management system (QMS). It describes the high-level QMS implementation process and offers guidance on how to define, deploy, and continually upgrade a QMS.

Recognizing the importance and acceptance of a process-oriented view of business operations, this book integrates a process-oriented approach to the establishment of a QMS, and describes the quality practices that are essential for product development.

Reviews

“This comprehensive handbook guides planning, defining, and implementing a quality management system in a company, or in an organization within a company, that is involved in new product development. Though it is aimed primarily at quality professionals, it will be of interest to NPD managers who must understand the basics of quality systems and the ways implementation of a quality system will affect their activities. … provides six appendices of sample quality management system documentation and training materials. …   ”

— George Kingston, NPD Consultant, in The Journal of Product Innovation Management, Vol. 24, Nos. 184-190, 2007

Table of Contents

Introduction

Introduction to Quality 

Quality Management

Quality Management System

About This Book

PHASE I: PLAN

QMS Implementation Planning

Implementation Prerequisites

Implementation Plan

Mechanisms to Manage the Implementation

Communication

Motivating and Recognizing Employees

QMS Documentation Planning

Documentation Strategy

Documentation Management and Control

QMS Documentation Process

PHASE II: DEFINE

Defining Organizational Processes

Identify and Close Critical Quality Gaps

Establish an Organizational Process Baseline

Create Additional Process Documentation

Establish A Mechanism for Process Tailoring (if necessary)

Quality Practices

Typical Product Development Process

Quality Practices in Product Development Processes

PHASE III: REFINE

Quality Management System Refinement

Verification of Complete QMS

Validation of Complete QMS

PHASE IV: DEPLOY

QMS Deployment

Employee Training

Monitoring Process Adherence in Real Time

Internal Quality Audit Program

PHASE V: IMPROVE

Continual Improvement

Achieving the Gains: Mechanisms for Continual Improvement

How It All Ties Together: The Continual Improvement Cycle

Securing the Gains

References and Bibliography

APPENDICES

Appendix A: Sample Outline of a Project Plan for QMS

Implementation

Appendix B: Sample Outline of a Quality Manual

Appendix C: Sample Quality Procedures

Appendix D: Sample Forms and Templates

Appendix E: Example of an Audit Checklist

Appendix F: Sample Training Material

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
BUS070050
BUSINESS & ECONOMICS / Industries / Manufacturing Industries
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control