Quality Management Systems: A Practical Guide, 1st Edition (Hardback) book cover

Quality Management Systems

A Practical Guide, 1st Edition

By Howard S Gitlow

CRC Press

296 pages

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Hardback: 9781574442618
pub: 2000-09-26
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Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.

The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.

This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes:

oThe Handle - Management's Commitment to Transformation

oThe Neck - Management's Education

oProng One - Daily Management

oProng Two - Cross-Functional Management

oProng Three - Policy Management

Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.

Table of Contents

A Quality Management System

Purpose of this Chapter

Dr. Deming's Theory of Management


Japanese Total Quality Control

A Model for Quality Management


The Handle: Management's Commitment to Transformation

Purpose of this Chapter

Starting Quality Management

Responding to a Crisis

Creating a Crisis

Creating a Vision

Initiating Action for the Transformation

Retaining Outside Counsel

Window of Opportunity Opens

Collecting Data to Develop a Transformation Plan

Planning the Transformation

Forming the Executive Committee

Training the Executive Committee and Beyond

Window of Opportunity Begins to Close

Decision Point

Questions for Self-Examination


The Neck: Management's Education

Purpose of this Chapter

Management's Fears Concerning Education and Self-Improvement

Education and Self-Improvement Groups

Studying the System of Profound Knowledge

Identifying and Resolving Personal Barriers to Transformation

The Quality Management Leader


Prong One: Daily Management

Purpose of this Chapter

Selecting Initial Project Teams

Doing Daily Management


Prong Two: Cross-Functional Management

Purpose of this Chapter

Selecting Initial Cross-Functional Teams

Doing Cross-Functional Management

Coordinating Cross-Functional Teams

Some Common Problems Implementing Cross-Functional Management

A Generic Example of Cross Functional Management

Application of the Cost Cutting Process in Human Resources

A Manufacturing Application: Toyota Forklift

A Service Application: Field of Flowers


Prong Three: Policy Management

Purpose of this Chapter


Initial Presidential Review. Policy Setting

Policy Deployment. Policy Implementation

Policy Feedback and Review

Presidential Review

Flowchart of Policy Management

Personal Example of Policy Management. Business Example of Policy Management


Resource Requirements of the Fork Model


The Template



Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
TECHNOLOGY & ENGINEERING / Industrial Engineering