Quality Management: Theory and Application, 1st Edition (Paperback) book cover

Quality Management

Theory and Application, 1st Edition

By Peter D. Mauch

CRC Press

171 pages | 32 B/W Illus.

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Description

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plenty of data, but little actual improvement.

In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business goals. Using examples from actual situations that can be readily applied in any industrial situation, these pages will show you how to:

  • Plan for quality by setting objectives and metrics, and creating effective flexible blueprints, and procedures
  • Get staff involved by understanding how to motivate and train them
  • Establish responsibility and accountability across your entire organization
  • Create the right reporting mechanisms and learn how to analyze them
  • Understand the value and particulars of certification

QMS is a performance-reporting system designed to accumulate and report data useful for the achievement of management’s objectives. Combining the technical aspects of quality engineering with successful business management practices, this book will teach you that quality is an ongoing practice, and that it must be implemented throughout an organization rather than stand as the responsibility of one department. Ultimately, through this system, you will align individual departments to continuously maximize quality throughout your entire organization.

Table of Contents

Organizing for Quality

Objectives

Terminology

Introduction

Categorizing Duties

Leadership

Product or Service Producing

Support

Incongruence

Breaking Categories into Classifications

Leadership Classifications

Product- or Service-Producing Classifications

Support Classifications

Basic Functional Structure

Quality Function Considerations

Authority, Accountability, and Responsibility

Authority Principles

Revise and Adjust

Communication

Summary

Review Questions

Planning for Quality

Objectives

Terminology

Introduction

Business Quality Planning

Elements of an Effective Quality System

Marketing

Setting Objectives

Long- and Short-Range Objectives

Setting Business Metrics

Process Quality Planning

General Information

Details

Failure Modes

Control

Project Planning

General Information

Status Reporting

Detail

Product Quality Planning

General Information

Detail

Product Verification and Validation Planning

Responsibility and Interfaces

Information Accessibility

Files and Records

Validation Facilities

Validation Personnel

Validation Procedures

Scheduling and Revising Validation Plans

Policies, Procedures, and Objectives

Policies

Procedures and Rules

Forms and Records

Blueprints (Product Specifications)

Process Flowcharting

Standardization of Symbols

Normal Logic Flow

Process Flow

Communication

Summary

Review Questions

Controlling for Quality

Objectives

Terminology

Introduction

Long-Range Objectives

Short-Range Objectives

A Cascade Approach

Concerns of Control

Written Reports

Preparing Reports

Correcting for Deviations

Importance of Value

Basic Concepts

Organizational Responsibility

The Role of Quality Management

Introduction to Quality-Reporting Basics

The Business Quality Report

Underlying Concepts

Activity Reporting

Journalizing Procedure

Posting

Product Performance Reporting

Analysis

Ranked Order Analysis

Fishbone Diagram

Controlling Nonconformance Identification

Identification during Work

Completion of Work

Inspection

Identification of Nonconforming Product

Segregation

Short-Run Production

Long-Run Production

Risk

Disposition

Responsibilities for Disposition

Corrective and Preventive Action (CAPA) Methodology

Immediate Action Required

Magnitude of the Nonconformity

CAPA Methodology

Summary

Review Questions

Staffing for Quality

Objectives

Terminology

Forecasting Human Resources Needs

Job Descriptions

Job Analysis

Methods

Results

Position Requirement

Education and Training

Systems of Formal Education

Primary Education

Secondary Education

Higher Education

Adult Education

Alternative Education

Training

Training Records

Summary

Review Questions

Motivating for Quality

Objectives

Terminology

Lead, Coach, and Guide

Leadership Styles

Autocratic

Paternalistic

Democratic

Laissez-Faire

Rewards Based upon Performance

Praise and Censure Fairly

Performance Appraisals

Provide a Motivating Environment

Deficiency Needs

Physiological Needs

Safety Needs

Social Needs

Esteem Needs

Self-Actualization

Summary

Review Questions

Special Topics in Quality

Overview of Statistical Methods

History

Overview

Statistical Methods

Experimental and Observational Studies

Levels of Measurement

History of SPC

General

Risk Analysis

Risk Analysis and the Risk Workshop

Facilitated Risk Analysis Process

Reliability Engineering

Reliability Theory

Reliability Program Plan

Reliability Requirements

System Reliability Parameters

Reliability Modeling

Reliability Test Requirements

Requirements for Reliability Tasks

Design for Reliability

Fault Tree Diagrams

Reliability Testing

A Reliability Sequential Test Plan

Accelerated Testing

Software Reliability

Reliability Operational Assessment 1

Reliability Organizations

Certification

Reliability Engineering Education 1

Systems Analysis. 1

Characterization of Systems. 1

LTI Systems

Auditing

Audit Planning and Scheduling 1

Auditor Education and Training 1

Audit Initiation 1

Audit Scope 1

Audit Objective 1

Frequency and Timing 1

Long-Term Planning 1

Pre-Audit Review of System 1

Working Papers 1

Result 1

Sampling Plans 1

Audit Implementation Steps

Notification to Auditee

Opening Meeting

Information, Verification, and Evaluation

Audit Observations

Audit Supervision

Audit Follow-Up

Preparation of the Report

Content of the Report

Reporting the Audit

Review and Distribution

Audit Completion

Record Retention

Cost of Quality

Origins 1

Appendix A: Business Quality Plan 1

Appendix B: Process Quality Plan 1

Appendix C: Product Quality Plan. 1

About the Author

Peter D. Mauch is affiliated with Control Solutions, Inc., in Aurora, Illinois.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS007000
BUSINESS & ECONOMICS / Business Communication / General
BUS053000
BUSINESS & ECONOMICS / Quality Control
TEC009060
TECHNOLOGY & ENGINEERING / Industrial Engineering