1st Edition
Quality Standards for Highly Effective Government, Second Edition
Introduction
Chapter 1: The Problem and Auditable Quality Standards as Solution
Chapter 2: Quality Science as a Backbone
Chapter 3: The Process Management Standard
Chapter 4: Scoring the Process Management Standard
Chapter 5: The System Management Standard
Chapter 6: Scoring the Systems Management Standard
Chapter 7: The Aligned Leadership Objectives Standard
Chapter 8: Auditable Standards as a Catalyst for the Future
Chapter 9: Three Necessary Strategies
Chapter 10: Necessary Culture and Values
Biography
Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master’s Degree in Management and is a Certified Project Management Professional.
This book will energize a culture in government that is committed to excellence.
- Ted Gaebler, co-author, Reinventing Government.
This book should be read by policy makers and government executives alike. It provides a common-sense approach for advancing the performance of government agencies and a simple and pragmatic blueprint for improving agency performance.
- Denzil Verardo, Ph.D., Commissioner, California Senate Commission on Cost Control in State Government
This is an important book which I highly recommend for anyone involved or interested in the effectiveness, efficiency and reliability of government. The concepts in this book should be used to generate a discussion of what government quality standards are, how to measure them, and then how to best audit them.
- Jerry Mairani, Senior Managing Partner Precipio Management Consulting. Past President and Chairman of the American Society for Quality. ASQ Fellow and Certified Black Belt.
