Quality Tourism Experiences  book cover
1st Edition

Quality Tourism Experiences

ISBN 9780750678117
Published July 28, 2011 by Routledge
276 Pages

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Book Description

The theme of the edited book acknowledges the multiple meanings of quality tourism experiences, the diverse contexts in which tourism occurs, and the varied stakeholders associated directly or indirectly with the phenomenon of tourism.

"Quality tourism experiences" is a widely used phrase in tourism and tourism-related texts and is associated with a diversity of meanings and usage. Meanings are ascribed by industry/business, government agencies, tourists, community and academics. The phrase is used to argue, for example, for positive social impacts, economic benefits, environmental protection, government policy formulation, discrimination between tourism products as well as issues associated with sustainability. Subsequently, the phrase "quality tourism experiences" is not a nomothetic term but rather one associated with multiple interpretations and meanings. The book"s overarching tenet is that "quality" is a socially constructed term (as are the terms tourism experiences). Authors investigate the role of the mass media, the role of travel providers, the role of host communities, the role of tourists, and the role of "government" at all its levels.

From an academic perspective, quality tourism experiences are associated with interaction between host and guest (tourists and community perspectives), the classification of type of tourism product (tourism industry and government sector perspectives), market differentiation and development, tourist perspectives, the notion of an integrated system and benefits from an economic perspective.

Similarly, quality is associated with different meanings and is used in a variety of contexts within tourism literature. For example quality is associated with service quality, quality assurance/auditing and control, perceptions of quality at an individual/business/community level, that is, stakeholder level, and in regard to product and market differentiation.

The book draws together writers from different backgrounds and interdisciplinary interests and research methodologies, as a consequence, the book provides a model of the way researchers can work together to illuminate an area and to provide multiple representations and interpretations of that area. Moreover the book demonstrates interdisciplinary, transdisciplinary and intradisciplinary approaches and collaborations.

Kathleen Andereck, Ph.D., Arizona State University West
Sue Beeton, Ph.D., La Trobe University
Heather E. Bowen, Ph.D., George Mason University
Kelly S. Bricker, Ph.D., West Virginia University
Barbara Carmichael, Ph.D., Wilfrid Laurier University
Maggie Daniels, Ph.D., George Mason University
Gayle Jennings, Ph.D., Central Queensland University
Claudia Jurowski, Ph.D, Northern Arizona University
Deborah Kerstetter, Ph.D., Penn State University
Norma Nickerson, Ph.D., University of Montana
Lori Pennington-Gray, Ph.D., University of Florida
Carla Almeida Santos, Ph.D., University of Illinois at Urbana-Champaign
Betty Weiler, Ph.D., Monash University

Table of Contents

Chapter One: Perspectives on Quality Tourism Experiences:
An Introduction

Gayle Jennings

Chapter 2: State of Knowledge
Mass Media and its Relationship to Perceptions of Quality

Sue Beeton
Heather E. Bowen
Carla Almeida Santos

Chapter 3: Constructing Quality, Constructing Reality

Heather E. Bowen
Carla Santos

Chapter 4: Mediating Meaning:
Perspectives on Brokering Quality Tourist Experiences

Gayle Jennings
Betty Weiler

Chapter 5: Connecting Experiences to Quality:
Understanding the Meanings Behind Visitors’ Experiences

Kathleen Andereck
Kelly Bricker
Deb Kerstetter
Norma Nickerson

Chapter 6: Saravanua ni vanua:
Exploring Sense of Place in the Rural Highlands of Fiji

Kelly S. Bricker
Deborah Kerstetter

Chapter 7: Linking Quality Tourism Experiences,
Residents’ Quality of Life and Quality Experiences For Tourists

Barbara A. Carmichael

Chapter 8:
Tourism and Quality of Life

Kathleen Andereck
Claudia Jurowski

Chapter 9:
Introduction to Political-Economic Construction of Quality Tourism Experiences

Margaret J. Daniels

Lori Pennington-Gray

Chapter 10:
Quality Tourism Development and Planning

Kelly S. Bricker
Margaret J. Daniels
Barbara A. Carmichael

Chapter 11:
The Distribution of Tourism Benefits

Claudia Jurowski
Margaret J. Daniels
Lori Pennington-Gray

Chapter 12:
Political-Economic Construction of Quality Tourism Experiences

Lori Pennington-Gray
Barbara A. Carmichael

Chapter 13
Quality Tourism Experiences Reconstructed
Norma Polovitz Nickerson

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