Quality and Operations Management : Revised Edition book cover
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Quality and Operations Management
Revised Edition





ISBN 9780080552361
Published December 13, 2007 by Routledge
118 Pages

 
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Book Description

This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.