1st Edition

Quality in Education An Implementation Handbook

By Jerry Arcaro Copyright 1995
    188 Pages
    by Routledge

    Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful. The author of Quality in Education: An Implementation Handbook, an experienced quality expert who specializes in education, believes that many of these programs could have succeeded had their developers understood and applied the theories and methods of Total Quality Management (TQM). This book explains how to avoid the pitfalls that doomed previous efforts to failure, and apply TQM to build a strong foundation for success.
    Beginning with the basic concepts and tools, this book is your complete guide as you embark on your quality journey. The handbook explains the importance of making a commitment to change and establishing a shared vision of quality, and discusses tools and techniques for overcoming resistance and developing a quality culture. The book covers new methods you can use to manage change, and includes exercises to help you apply the ideas in your organization. Examples from successful schools demonstrate how Total Quality Management can be applied to every area of education, from classroom management to building maintenance.
    Quality in Education: An Implementation Handbook teaches you how to make fundamental changes to the way people in your district or school view education and themselves as educators. Using the principles and methods in this book ,you can realize the tremendous benefits of quality - continuous improvement in every educational process.

    What Does It Take for a School or District to Be Successful?
    History of Quality
    Total Quality Schools
    Total Quality Schools Model
    Malcolm Baldridge National Quality Award for Education
    The Award Criteria
    Why Should Schools Implement the Malcolm Baldridge National Quality Award Assessment Process?
    TQM in Education
    Characteristics of a Total Quality School
    How Quality Supports the School Improvement Process
    Implementing Quality in the Classroom
    Classroom Design
    Curriculum Issues
    Evaluation Process
    Discipline Issues
    The Teacher
    Parental Involvement
    The Principles of Quality
    Dr. W. Edwards Deming's Quality Principles Applied to Education
    Examples of Quality Schools
    Bay-Arenac Intermediate School District
    Region 3 Technical High School
    TQM Implementation Wheel
    Organizing for Quality
    Determining the Requirements for Success
    Presentation to the School Board
    Quality Steering Committee
    Quality Steering Committee Meeting Guidelines
    Creating Quality Task Teams
    The Problem-Solving Cycle
    Organizing for Quality
    Planning for Quality
    Implementing Quality
    Monitoring for Quality
    Problem-Solving Tools and Techniques
    Team Building
    Developing a Customer Focus
    Beliefs and Values
    Vision Statement
    Critical Success Factors
    Goals and Objectives
    Quality Benefits Statement
    Basic Problem-Solving Tools
    Check Sheet
    Pareto Diagram
    Cause-and-Effect Diagram (Fishbone Diagram)
    Control Chart
    Scatter Diagram
    Timeline Chart
    Force Field Analysis
    Affinity Diagram
    Process Modeling
    Professional Assessment
    Cost of Quality
    Quality Application Grid
    Necessary and Avoidable Costs
    Continuous Improvement
    Examining Processes
    Input-Output Model
    Continuous Improvement
    Why Technique


    Jerry Arcaro