Quality in Education: An Implementation Handbook, 1st Edition (Hardback) book cover

Quality in Education

An Implementation Handbook, 1st Edition

By Jerry Arcaro


188 pages

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Hardback: 9781884015588
pub: 1995-05-01
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Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful. The author of Quality in Education: An Implementation Handbook, an experienced quality expert who specializes in education, believes that many of these programs could have succeeded had their developers understood and applied the theories and methods of Total Quality Management (TQM). This book explains how to avoid the pitfalls that doomed previous efforts to failure, and apply TQM to build a strong foundation for success.

Beginning with the basic concepts and tools, this book is your complete guide as you embark on your quality journey. The handbook explains the importance of making a commitment to change and establishing a shared vision of quality, and discusses tools and techniques for overcoming resistance and developing a quality culture. The book covers new methods you can use to manage change, and includes exercises to help you apply the ideas in your organization. Examples from successful schools demonstrate how Total Quality Management can be applied to every area of education, from classroom management to building maintenance.

Quality in Education: An Implementation Handbook teaches you how to make fundamental changes to the way people in your district or school view education and themselves as educators. Using the principles and methods in this book ,you can realize the tremendous benefits of quality - continuous improvement in every educational process.

Table of Contents


What Does It Take for a School or District to Be Successful?

History of Quality

Total Quality Schools

Total Quality Schools Model


Malcolm Baldridge National Quality Award for Education

The Award Criteria

Why Should Schools Implement the Malcolm Baldridge National Quality Award Assessment Process?

TQM in Education

Characteristics of a Total Quality School

How Quality Supports the School Improvement Process

Implementing Quality in the Classroom

Classroom Design

Curriculum Issues

Evaluation Process

Discipline Issues


The Teacher

Parental Involvement


The Principles of Quality

Dr. W. Edwards Deming's Quality Principles Applied to Education

Examples of Quality Schools

Bay-Arenac Intermediate School District

Region 3 Technical High School

TQM Implementation Wheel

Organizing for Quality

Determining the Requirements for Success

Presentation to the School Board

Quality Steering Committee

Quality Steering Committee Meeting Guidelines

Creating Quality Task Teams

The Problem-Solving Cycle

Organizing for Quality

Planning for Quality

Implementing Quality

Monitoring for Quality

Problem-Solving Tools and Techniques

Team Building

Developing a Customer Focus

Beliefs and Values

Vision Statement


Critical Success Factors

Goals and Objectives

Quality Benefits Statement

Basic Problem-Solving Tools


Check Sheet

Pareto Diagram

Cause-and-Effect Diagram (Fishbone Diagram)


Control Chart


Scatter Diagram

Timeline Chart

Force Field Analysis

Affinity Diagram

Process Modeling

Professional Assessment

Cost of Quality

Quality Application Grid

Necessary and Avoidable Costs

Continuous Improvement

Examining Processes

Input-Output Model

Continuous Improvement

Why Technique




Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Government & Business