This book provides practical examples of the breadth of quality and performance management programmes in primary care. It is intended to complement and reinforce the department of health's drive to improve quality. The book discusses the key issues of quality review and performance assessment.
Section I: A focus on quality 2. The NHS 3. What is quality? 4. Performance assessment Section II: Health authority performance review systems 6. Focusing on GP performance 7. Quality in general practice 8. Developing clinical governance in primary care Clinical governance