392 Pages
by
CRC Press
392 Pages
by
Routledge
Also available as eBook on:
Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority.... Read more
Origins
Call to Action!
Democracy and Quality
The Three Components
Leadership
Participation
Measurement
Getting it Done
The Role of Senior Managers
Mechanics of a Complete Quality Process
The Baldridge
If They Can Do it...
The Military as a Benchmark
The Paul Revere Process
Industry - Specific Examples
Final Thoughts
Ideas for Consideration
Keeping Quality Alive
Putting the Focus on the Right Place
Closing Notes
Sources
Call to Action!
Democracy and Quality
The Three Components
Leadership
Participation
Measurement
Getting it Done
The Role of Senior Managers
Mechanics of a Complete Quality Process
The Baldridge
If They Can Do it...
The Military as a Benchmark
The Paul Revere Process
Industry - Specific Examples
Final Thoughts
Ideas for Consideration
Keeping Quality Alive
Putting the Focus on the Right Place
Closing Notes
Sources
Biography
Patrick L. Townsend, Joan E. Gebhardt
