1st Edition
Quantum Safety The New Approach to Risk Management for the Complex Workplace
Table of Contents
Foreword
List of Figures
Preface
Acknowledgments
Chapter 1: Newtonian Safety and the New View Refraction
1.1 Newtonian Safety
- New Views
1.2.1 The first New View: Behavioural Based Safety
- Safety II
- Safety Differently
- Safety III
- The New View Landscape
- Moving into the Quantum World
Chapter 2: Let’s talk about complexity
2.1 Different types of systems
2.2 Systems, complexity and emergence
- Complexity Law & Order
Chapter 3: The Lilypond. A new conceptual model to understand safety performance in the modern, complex workplace.
- The view from above
3.1.1 Outcome representation
- A non-monochrome world
- Below the surface of the Lilypond
- An intricate ecosystem
- Interactions
- Hierarchies
Chapter 4: Understanding The Lilypond Model, organisational safety performance and the performance continuum.
- Human Factors Taxonomies
4.2 The Continuum of Human & Organisational Performance
- The Philosophical Realm
- The Organisational Realm
- The Personal Realm
- Using the Continuum of Human & Organisational Performance
Chapter 5: A different school of Quantum Safety: Moving into the experimental world
- The Organisational Realm
- The Personal Realm
- Creating your Continuum Profile
Chapter 6: The Human Performance Foxtrot
6.1 Systems soliloquy
- Systems dance partner
- Partners on the dancefloor
- Dancing the Foxtrot
- Understanding the dance
- Why we need to embrace our partner
Chapter 7: Just Culture: Why it isn’t just and how it could be
- Leaving blame
- Revisiting the idea of justice
- Just Culture for the modern, complex workplace
- Safety I & Safety II
- Learn not blame
- Systems thinking
- Civility & respect
- A new model
Chapter 8: Learning from everything
- An adverse event in healthcare
- Adopting a Just Culture
- Reason’s Classical Just Culture
- Dekker’s Restorative Just Culture
- Just Culture in Quantum Safety
- An adverse event in rail
- Adopting a Just Culture
- Reason’s Classical Just Culture
- Dekker’s Restorative Just Culture
- Just Culture in Quantum Safety
Chapter 9: Beneath the surface of the Lilypond. Understanding causation in complex systems
- Causation within The Lilypond
- Understanding different types of human work
- When causation and complexity meet
- Adaptive behaviours within The Lilypond
- Developing Causal and Non-Causal Variation
Chapter 10: Learning when we don’t dock in the bay
- Causal Variation in practice
10.1.1 The Plan
- The Event
- The Climate
- The Significance
- The Action
- Investigating using Causal Variation Analysis
- The Wakashio grounding
- The Plan: Wakashio
- The Event: Wakashio
- The Climate: Wakashio
- The Significance: Wakashio
- The Action: Wakashio
Chapter 11: Continual coaching. Moving from outcome to process.
- How learning opportunities are utilised currently
- Responding to adverse events
- Specific feedback
- Post event briefing
- Facilitated Learning & Improvement Conversations
- Adaptations
- Interactions
- Decisions
Chapter 12: The way ahead: Developing a roadmap with Quantum Safety
- Institutions & doctrines
- Cats & Watermelons
- Safety Management System: The Babushka edit
- Rituals and routines
- The Quantum Safety Roadmap
Biography
Paul Stretton is a safety scientist based in Edinburgh, UK. Throughout his career, high performance has been a consistent priority, working within education, sports, safety consultant in the construction industry, public speaking champion and coach, as well as supporting leadership and patient safety change within the NHS. More recently, his work has focused on developing safety leadership and culture change processes and he is the pioneer of an approach called Quantum Safety, where high performance, new views of safety, quality improvement methodologies and Complexity Science combine to deliver meaningful and lasting change to performance in the modern workplace. This has been validated by his authorship of work published in international peer reviewed academic literature and has been the subject of widely attended online webinars. Quantum Safety is endorsed by world-renowned safety experts and is being utilized within the NHS currently. Paul's website is: https://www.quantum-safety.com/






