Retail Supply Chain Management  book cover
1st Edition

Retail Supply Chain Management

ISBN 9780849390524
Published November 29, 2004 by Auerbach Publications
446 Pages 53 B/W Illustrations

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Book Description

A consequence of business specialization is the implementation of weak processes that cross departmental and corporate boundaries. Supply chain management (SCM) addresses this issue by requiring a process view that reaches across these confines. Due to globalization and a competitive environment, those within the retail supply chains are particularly vulnerable. New ways of managing require an understanding of the entire chain by participants at every level-retailer, distributor, manufacturer, and service provider.

Demonstrating the link between markets, products, and product strategies in the supply chain, Retail Supply Chain Management provides the knowledge and skills required to thrive in this environment. It demonstrates the connection between the processes involved in manufacturing, distribution, warehousing, and transportation, and how to use these connections to their best advantage.

The book offers fresh insights into the financial and operational tools that are available and how to use these tools in order to deliver quality products in the most cost efficient manner. The authors' collaboration brings together expertise from both operations and retail business management, matching the solutions available from SCM with the challenges and opportunities that arise in the retail industry. The text also includes case studies and experiences from leaders in SCM as well as hard lessons learned by those trying to lead. These examples illustrate specific solutions to common situations in a retail supply chain.

Table of Contents

Defining the Retail Supply Chain
More Than Stores
Defining the Terms: Supply Chain and Supply-Chain
The Importance of Customer Segments
Adding Value Along the Chain

Success in a Retail Business
Financial Statements and Analysis
Merchandise Replenishment and Budgeting
Preparing a Merchandise Budget
Success at the Retailer Level-Summary

Types of Retail Supply-Chain Businesses
Supply Chain Component Data
US Retail Supply Chain
Selected Supply Chain Company Returns
Types of Retail Supply Chain Businesses-Summary

A Changing World: Moving Toward Comparative Advantage
Primer on Comparative Advantage
Concept of Distance
Applying the Framework
The Changing World-Summary

Corporate Social Responsibility, Sustainability, and the
Retail Industry
CSR at Retailers
CSR Link to Strategy
Framework for Classifying CSR Activities
Boots Ltd.-CSR/Financial Report Convergence
CSR and Retail-Summary

Drivers of Retail Supply Chain Change
Drivers are Important
Innovation Driver
Extended Product Design
Flexibility Imperative-the Ultimate Capability
Process-Centered Management
Know Your Drivers

Paths to the Customer
Meeting Market Needs-Dimensions
Proctor & Gamble Case Study
Role of Specifications
Nature of Demand
Quality Function Deployment (QFD) Tool
Paths to the Customer-Summary

Supply Chain Risk
Location/Trading Partner Selection Risks
External Supply Chain Production/Logistics Risks
Internal Supply Chain Production/Logistics Risks
Supply Chain Risk-Summary

Retail Supply Chain Metrics
Metrics Problems
Alignment with Strategy
Definitions of Supply Chain Success
Mid-Tier and Ground-Level Metrics
Supply Chain Metrics-Summary

Meeting the Needs of Supply Chain Decision Makers
New Decisions at Herman Miller
Proactive Decision Making
Applications for Information Technology
Assessing the Need for Information
Meeting Decision-Maker Needs-Summary

Product Types-Value to the Customer
The Product Life Cycle
Innovative and Functional Products
Market Mediation Costs
Customer Value and Product Types-Summary

Businesses Inside the Business
The Conventional Supply Chain
Market Segments
Spheres-Modules for Supply Chain Design
Summary-Businesses Inside the Business

Activity Systems and Process Definition
IKEA-Activity System Example
Enabling Spheres and Supply Chain Processes
Defining Processes
Activity Systems and Process Definition-Summary

Retail SCM-Skills Required
Five Tasks for SCM Excellence
Assessing SCM Skills
SCM Skills-Summary

Organizing to Improve Retail Supply-Chain Performance
West Marine Case
Continuous Improvement Cycles
S&OP Process and Functional Roles
Organizing to Improve Performance-Summary

Collaboration with Supply-Chain Partners
Supply Chain Roles
Core Competency
Partnerships Vocabulary
Organizing a Partnership
Partner Collaboration-Summary

The Demand-Driven Supply Chain
Vision for the Demand-Driven Supply Chain
The Path from Forecast-Driven to Demand-Driven
Demand-Driven Tools and Techniques
Sponsoring the Demand-Driven Supply Chain
Demand-Driven Supply Chain-Summary

Product Tracking Along Retail Supply Chains
Low-Tech Retailing
Beyond Basic Barcodes
Radio Frequency Identification (RFID)
Tracking in Transit
The Future of Product Tracking
Product Tracking-Summary

Understanding Supply-Chain Costs
Barriers to Cost Visibility
Goal: Activity-Based Costing by Product
Activity-Based Costs by Product (IV-D)
Understanding Costs-Summary

Barriers to Addressing Root Causes for Cost
Root Causes for Supply Chain Cost
No Focus
Barriers to Cost Reduction-Summary

Multicompany Collaboration to Reduce Costs-Who, What, and How
Case Study-Frozen and Refrigerated Foods "Cold Chain"
Recognize Root Causes
Levels of Collaboration
Who-Rationalizing the Customer/Supplier Base
What and How-Pursuing Partnership Opportunities
Multicompany Collaboration to Reduce Cost-Summary

Retail Return Loops
GENCO Case Study-the Rise of the Return Loop
Types of Returns
Opportunities in Returns
Return Loops-Summary


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