Preface
Authors
Section I THE RETAIL SUPPLY CHAIN
1 Defining the Retail Supply Chain
2 Success in a Retail Business
3 Types of Retail Supply Chain Businesses
4 A Changing World: Moving toward Comparative Advantage
5 Corporate Social Responsibility, Sustainability, and the Retail Industry
Section II FORCES SHAPING THE RETAIL SUPPLY CHAIN ENVIRONMENT
6 Drivers of Retail Supply Chain Change
7 Paths to the Customer
8 Supply Chain Risk
9 Retail Supply Chain Metrics
10 Meeting the Needs of Supply Chain Decision Makers
Section III RET AIL STRATEGY AND SUPPLY CHAIN S
11 Product Types—Value to the Customer
12 Businesses Inside the Business
13 Activity Systems and Process Definition
14 Retail Supply Chain Management—Skills Required
Section IV RETAIL SUPPLY CHAIN PROCESS IMPROVEMENT
15 Organizing to Improve Retail Supply Chain Performance
16 Collaboration with Supply Chain Partners
17 Demand-Driven Supply Chain
18 Product Tracking along Retail Supply Chains
Section V ACHIEVING FINANCIAL SUCCESS IN THE RETAIL SUPPLY CHAIN
19 Understanding Supply Chain Costs
20 Barriers to Addressing the Root Causes for Cost
21 Multicompany Collaboration to Reduce Costs—Who, What, and How
22 Retail Return Loops
23 Case Application: SeaBear/Made in Washington
Glossary
Bibliography
Index
Biography
Jim Ayers has extensive process improvement experience across multiple industries. His education includes a graduate level industrial engineering degree from Stanford. These include government agencies, utilities, consumer and industrial manufacturing, aerospace & defense, healthcare, financial institutions, and professional services. His published work on lean, operations strategy, and organization design includes best-selling books and numerous articles.
