Although several U.S. and European airlines have started providing human factors training to their maintenance personnel, the academic community (some 300 academic programs in the United States and several others in Europe and Asia) has not yet started offering formal human factors education to maintenance students. The highly respected authors strongly believe in incorporating the human factors principles in aviation maintenance. This is the first of two volumes providing effective behavioural guidance on risk management in aviation maintenance for both the novice and the experienced maintenance personnel. Its practical guidelines assist both student and practising aviation maintenance personnel to develop sustainable safety culture. For the maintenance community it provides some theoretical discussion about the "Why?" for risk management and then focus on the 'How?' to implement a successful error reduction program. To help the maintenance community in making a strong case to their financial managers, the authors also discuss the return on investment for risk management programs. The issue of risk management is taken at two levels. First, it provides a basic awareness information to those who have little or no knowledge of maintenance human factors. Second, it provides a set of practical tools for the more experienced people so that they can be more effective in risk management and error recovery in their jobs. This invaluable book serves as a practical guide as well as an academic textbook. The book covers fundamental human factors principles from a risk management perspective. Upon reading this informative book, the audience will be able to apply the basic principles of risk management to aviation maintenance environment, and they will be able to use low-risk behaviours in their daily work.
Table of Contents
Contents: Defining risk in the aviation maintenance environment; Personal, professional, organizational and national perspectives; Ergonomics, human factors and maintenance resource management; Maintenance safety culture and sociotechnical systems; Virtual airlines and mutual trust; Professional habits for aviation maintenance professionals; How far will reliability take you?; Return on investment; Case studies; Resources; References; Index.
Dr Manoj S. Patankar is an Associate Professor in the Department of Aviation Science at Saint Louis University. He is also the coordinator of the online master's degree program in Aviation Safety Management. Dr James C. Taylor is an Adjunct Professor in the College of Engineering at Santa Clara University.
’...this is an excellent and very solid book. It covers all the bases and then some. No one is better informed to write such a book than James Taylor. The contents are nicely balanced between scary facts, case studies and academic meat...the quality of the content is first-rate.’ Professor James Reason, University of Manchester, UK ’...a comprehensive and instructional book that will be an aviation benchmark for human factors and risk management for future decades. It transcends theoretical philosophy with Patankar and Taylor's hands-on approach, offering straightforward how-to's that produce results...essential reading for all students, practitioners, and subject matter experts in the field who wish to make a difference.’ David M. Driscoll, Senior Aviation Consultant, US Airways (Retired) '...serves as a practical guide as well as an academic textbook...provides awareness to those with little or no knowledge of maintenance human factors ...and a set of practical tools for the more experienced so they can be more effective in risk management and error recovery.' Aviation News, USA 2004 This book contains a good mix of principles, case studies and accident reports to guide the reader through the concepts offered as solutions for managing risk in aviation maintenance. 'The book is aimed at students and practitioners, though readers familiar with Crew Resource Management and Human Error Models will find it meaningful.' Dino Piccione, Federal Aviation Administration, Washington D.C. 'This book not only provides a much needed and concise summary of this past material, but also looks more widely at the management of risk and suggests new strategies for reducing errors in the future. ...' 'This is an impressive book which achieves much in only 200 pages and there are no immediately obvious improvements.' The Aerospace Professional November 2004 'The authors are to be commended on making a very useful contribution to the ongoing study of HF (human factors)