1st Edition
Root Cause Analysis A Step-By-Step Guide to Using the Right Tool at the Right Time
INTRODUCTION TO ROOT CAUSE ANALYSIS
The Scientific Method and Root Cause Analysis
The Classic Seven Quality Tools for Root Cause Analysis
The Seven Management Tools
Other Tools for Root Cause Analysis
Exploratory Data Analysis and Root Cause Analysis
Customer Complaint-Related Root Cause Analysis
Example of a Root Cause Analysis
ROOT CAUSE ANALYSIS QUICK REFERENCE
Introduction to Root Cause Analysis
Introduction
Key Points
The Science of Root Cause Analysis
Hypothesis as a Basis for New Knowledge
Key Points
Scientific Method and Root Cause Analysis
Key Points
Experimentation for Root Cause Analysis
Key Points
The Classic Seven Quality Tools
Introduction
Ishikawa Diagram
Key Points
Check Sheet
Check Sheet with Tally Marks
Key Points
Check Sheet with Graphical Representations
Key Points
Run Charts
Key Points
Histogram
Key Points
Pareto Chart
Key Points
Scatter Plot
Key Points
Flowchart
Key Points
The Seven Management Tools
Introduction
Matrix Diagram
Key Points
Activity Network Diagram
Key Points
Prioritization Matrix
Key Points
Interrelationship Diagram
Key Points
Tree Diagram
Key Points
Process Decision Tree Chart
Key Points
Affinity Diagram
Key Points
Other Quality Tools for Root Cause Analysis
5 Why
Key Points
Cross Assembling
Key Points
Is-Is
Not Analysis
Key Points
Following Lines of Evidence
Key Points
Parameter Diagram
Key Points
Boundary Diagram
Key Points
Exploratory Data Analysis
Introduction
Key Points
Procedure
Stem-and-Leaf Plot
Key Points
Box-and-Whisker Plots
Key Points
Multi-Vari Chart
Key Points
Customer Quality Issues
Plan-Do-Check-Act for Immediate Actions
Key Points 8D Report
Key Points
Corrective Actions
Key Points
References
Appendix 1: Using the Tool Kit
Appendix 2: Terminology
Index
Biography
Matthew Barsalou is employed by BorgWarner Turbo Systems Engineering GmbH, where he provides engineering teams with support and training in quality-related tools and methods, including root cause analysis. He has a master of liberal studies from Fort Hays State University and a master of science in business administration and engineering from Wilhelm Büchner Hochschule. His past positions include quality/laboratory technician, quality engineer, and quality manager.
Matthew Barsalou’s certifications include TÜV quality management representative, quality manager, quality auditor, and ISO/TS (International Organization for Standardization/Technical Specification) 16949 quality auditor as well as American Society for Quality certifications as quality technician, quality engineer, and Six Sigma Black Belt.
He is the American Society for Quality’s Statistics Division Newsletter editor and a frequent contributor to Quality Digest, the Minitab Blog, and has published in German, American, and British quality journals.
