1st Edition

Routledge Handbook of Consumer Protection and Behaviour in Energy Markets

    450 Pages 23 B/W Illustrations
    by Routledge

    The Routledge Handbook of Consumer Protection and Behaviour in Energy Markets provides a comprehensive study of consumer protection and consumer behaviour in selected jurisdictions worldwide. Each chapter is written by experts and provides a contemporary overview of national consumer protection and policy developments in the energy sector.

    Today energy has become an essential factor in ensuring the socio-economic development of any country and improving the quality of life of society and is now an essential element of life for everyone.  The energy market has become a competitive market, based on the assumption that generation and sale of energy is not a natural monopoly and that market mechanisms, in particular competition between energy companies, are the best way to reduce prices and improve customer service. The purchase of energy is inextricably linked with its distribution from the producer to the purchaser.  

    The book shows that well-functioning energy markets need informed and well protected consumers, who can benefit from competition and transparent offers. They are free to choose the most competitive providers, and know their rights, with access to effective means of redress. Given that the energy market has a specific, technical nature, the book analyses the energy market within the scope of free market principles, with a focus on the protection of the weaker party to the contract: the consumer. In addition, consumers can also play an active part of the clean energy transition.

    The book will be an essential reference for students, academics and policy makers.

    Lists of figures

    List of tables

    List of contributors


    PART I: Introduction

    1. Consumer Protection in Energy Markets – An Introduction

    Marcin Kraśniewski and Tina Soliman Hunter


    2. Consumer protection in the European Union

    Marzena Czarnecka and Grzegorz Zych


    3. Consumer Protection in Energy Markets from the Perspective of Behavioural Law and Economics

    Mariusz J. Golecki


    4. Consumer Rights Awareness

    Sławmoir Smyczek


    5. “Greenwashing” in the EU, the selected EU Member States and the UK

    Jurgita Malinauskaite


    6. The Universal Service

    Michał Domagała, Aleksandra Lubicz-Posochowska and Mirosław Pawełczyk


    PART II: Europe

    7. Consumer Protection in the UK Energy Sector

    Jurgita Malinauskaite and Suzanne Rab


    8. The Protection of Consumers in Energy Markets: The Case of France

    Regis Lanneau


    9. German Consumer Protection in the Energy Sector

    Holger Buck


    10. Energy Consumer Law and Governance in Hungary 

    Kati Cseres


    11. Effects of Legal Regulation on Consumer Protection in The Polish Energy Market

    Kamil Olczak


    12. Energy Customers in the Changing Landscape of the Lithuanian Energy Market

    Saulė Milčiuvienė and Julija Kiršienė


    13. Legal Guarantees of Consumer Protection and Pro-Social Regulation Within the Energy Sector of Ukraine

    Eryk Kosiński


    PART III: Africa, North America and Latin America

    14. Consumer Protection in the US Energy Market

    Łukasz Jan Mroczyński-Szmaj


    15. Energy Poverty, Empowerment and Self-generation in Brazil: Trends in Consumer Protection and Behaviour Insight

    Claudia Ribeiro Pereira Nunes and Camila Barreto Pinto Silva


    16. Argentine Energy Regulation: The National Agencies System

    Pablo Ferrara


    17. The Influence of Institutions and Regulations On The Consumer In The Chilean Electricity Sector

    Javier Bustos-Salvagno


    18. The Nigerian Energy Sector Reforms and the Question of Energy Choices of Consumers

    Peter Kayode Oniemola and Eddy Lenusira Wifa


    19. Energy Poverty and the Challenges of Consumer Access to Electricity in Sub-Saharan Africa

    Victoria R. Nalule


    PART IV: Asia and Australia

    20. Legal Instruments of Energy Transition and Consumer Protection in Kazakhstan

    Dorota Benduch and Elvira Arbitr


    21. Turkish System of Consumer Protection in the Electricity Market

    Fatih Buğra ERDEM and Hesna İzel Atıcı


    22. The protection of consumers in the Israeli energy market

    Ido Baum


    23. Consumer’s Behaviour in the Energy Sector – Chinese Case 

    Katarzyna Bilińska and Marek Cierpiał-Wolan


    24. From Coal to Clean Electricity - Consumer Behaviour and Consumer Protection in Indian Energy Law and Policy

    Vijay Kumar Singh


    25. The Bamboo That Bends is Stronger Than the Oak That Resists: Active Energy Consumers in Japan

    Maciej M. Sokołowski and Satoshi Kurokawa


    26. Consumer Protection in Australia’s Energy Transformation: The National Energy Market (NEM)

    Tina Soliman Hunter, Madeleine Taylor and Rohan Best


    27. Iranian System of Consumer and Competition Laws in the Electricity Market

    Mohammad Hazrati and Zeynab Malakouti Khah


    28. Consumer Protection System in Energy Sector in Mena Region: With Special Emphasis On United Arab Emirates (UAE)        

    Deepak Kalra, Kakul Agha and Ramakrishna Yanamandra


    PART V: The Future of Consumer Protection and Regulation on Energy Market

    29. The Future of Consumer Protection and Regulation of the Energy Market

    Magdalena Porzeżyńska, Marek Porzeżyński and Marcin Kraśniewski


    30. The Neo-Liberal Approach and Consumer Protection

    Grzegorz Kinelski and Borys Budka







    Tina Soliman Hunter is the Professor of Energy and Resources Law, Director of the Centre for Energy and Natural Resources Innovation and Transformation (CENRIT), and deputy director of the Transforming Energy Markets Research Centre at Macquarie University. She teaches and researches in offshore petroleum and energy law, encompassing decommissioning and CCS, as well as energy security, and Russian Arctic petroleum law. Her research is multidisciplinary in nature, including working with engineers, geologists, and political scientists. She is a Visiting Professor of Earth Sciences at Tomsk State University, and an Honorary Professor at the University of Eastern Finland.

    Marcin Kraśniewski, Ph.D. of Law, is Assistant professor at the Department of Energy Transformation at the University of Economics in Katowice. In 2021-2022 he worked at the Faculty of Law of the University of Lucerne. He specializes in public economic law, European economic law, energy law, economic regulation, administrative law and procedure, as well as the functioning of infrastructure sectors. Author of over 50 scientific publications. Member of the World Energy Council, accredited to the United Nations, and member of the Polish Association of European Law. He has been a secretary and collaborator at the Climate and Energy Laboratory of the Center for Antitrust and Regulatory Studies at the University of Warsaw. Polish delegate to the COP26 (Glasgow) and COP28 (Dubai) climate summits.

    Jurgita Malinauskaite is Professor of Law and the Head of Brunel Law School, Brunel University London, the UK. She is also a visiting professor at Vytautas Magnus University, Lithuania. Her research expertise lies in competition law, energy law, and waste law, also embracing interdisciplinary aspects. She has published three books, her latest book (co-authored with Professor Jouhara) entitled 'Sustainable Energy Technology, Business Models, and Policies Theoretical Peripheries and Practical Implications' was published by Elsevier in 2023. She has also published widely in leading journals, including Oxford Journal of Legal Studies, Energy, Energy Policy.

    Marzena Czarnecka is Professor (Habilitated doctor) of economic sciences, legal advisor and Head of the Department of Energy Transition at the University of Economics in Katowice. Lecturer at numerous universities in Europe, including University Saarbrucken Germany, University of Granada Spain. Judge at the Disciplinary Court of the District Chamber of Legal Advisors in Katowice. Manager of several international and national projects. Author and co-author of domestic and foreign publications in energy, energy market, energy transition, decarbonization, energy law and consumer protection. She is a practicing attorney at law. She is an author or co-author of more than 100 publications. She has served as a minister of industry since 13 December 2023 in the Third Cabinet of Donald Tusk.