1st Edition

Routledge Handbook on Information Technology in Government

Edited By Yu-Che Chen, Michael J. Ahn Copyright 2017
    416 Pages 36 B/W Illustrations
    by Routledge

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    The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:

    • Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration
    • The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance
    • Key theories of IT innovations in government on the interplay between technological innovations and public administration
    • The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value
    • Key strategies and conditions for fostering success in leveraging technological innovations for public service

    This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.


    Chapter 1: The Promises and Opportunities of Information Technology in Government

    Yu-Che Chen and Michael J. Ahn

    Section I: Theories of Information Technology (IT) Innovations in Government

    Chapter 2: Transforming Government Services over Time: Meanings, Impacts, and Implications for Citizen – Government Relationships

    Miriam Lips

    Chapter 3: Information Policies: Value-oriented, Instrumental and Managerial Choices for Governing an Information Society

    Sharon Dawes

    Chapter 4: An Integrative Framework for Effective Use of Information and Communication Technologies (ICTs) for Collaborative Public Service Networks

    Yu-Che Chen

    Chapter 5: Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives: Fundamentals and Recommendations

    Luis F. Luna-Reyes, J. Ramon Gil-Garcia, Eliot Rich, and David F. Andersen

    Section II: Emerging Technologies and Their Applications for Government

    Chapter 6: Big data and local performance management: the Experience of Kansas City, Missouri
    Alfred Ho, Kate Bender, Julie Steenson, and Eric Roche

    Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector: Prospects and Challenges

    Sukumar Ganapati

    Chapter 8: Internet of Things for Public Service: Innovative Practice in ChinaJian-Chuan Zhang, Xiao Zhang, and Zhicheng Wang

    Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan

    Hsien-Lee Tseng, Pin-Yu Chu, and Tong-Yi Huang

    Section III: Technology-enabled Cross-boundary Collaboration and Governance

    Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of Government Performance, E-Government and Citizen Attributes

    Seung-Hwan Myeong and Michael J. Ahn

    Chapter 11: Social Media Communication Modes in Government

    Ines Mergel

    Chapter 12: Resident-Government Engagement via New Technologies

    Georgette Dumont

    Chapter 13: Civic Hacking: Citizens Creating New Digital Government Interfaces

    Lora Frecks

    Section IV: Advancement of Democratic Accountability and Public Values

    Chapter 14: Catching On and Catching Up: Developments and Challenges in E-Participation in Major U.S. Cities

    Karen Mossberger, Yonghong Wu, and Benedict Jimenez

    Chapter 15: Navigating the Open Government Comfort Zone for the Effective Use of Open Data

    Younhee Kim

    Chapter 16: Technology, Transparency, and Local Government: Assessing the Opportunities and Challenges

    Greg Porumbescu, Peter Schaak, and Erica Ceka

    Chapter 17: Protection of Personally Identifiable Information in Government: A Survey of US Regulatory Framework and Emerging Technological Challenges

    Anna Ya Ni

    Chapter 18: An Exploratory Study of E-participation Technology Adoption by Citizens

    Jooho Lee

    Section V: Advancement of Public Service through Technological Innovations

    Chapter 19: Providing Critical Emergency Communications via Social Media Platforms: Multiple Case Study

    DeeDee Bennett

    Chapter 20: An Analysis of Main Attributes for Governance in Smart Cities

    Manuel Pedro Rodríguez Bolívar

    Chapter 21: Cyberinfrastructure for Collaborative Scientific Networks: Institutional Design and Management Strategies

    Yu-Che Chen and Rich Knepper

    Chapter 22: E-Government in China

    Nan Zhang and Zuejiao Zhao

    Chapter 23: E-government Innovations in South Korea: Lessons from the Leading E-government Nation

    Michael J. Ahn


    Chapter 24: Conclusion – The Future of Information Technology and Government

    Michael J. Ahn and Yu-Che Chen


    Yu-Che Chen is the director of the Global Digital Governance Lab and associate professor of digital governance in the School of Public Administration at University of Nebraska at Omaha. His current research interests are collaborative digital governance, big data analytics, cyberinfrastructure, smart city, and digital government performance.

    Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Boston’s McCormack Graduate School of Policy and Global Studies. His research interests include: digital government, technological innovations in government, public policy communication, and public affairs education. Michael’s current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs.

    'IT remains underemphasized in government. Finally, an invaluable source taking a comprehensive view on this topic. Governments are information intensive by nature. This book contains amazing insights from theory, stories and cases. IT is at the very heart of government functioning. Advancing this requires combining theoretical and practical insights which are covered in this book.' - Marijn Janssen, Delft University of Technology

    'Ubiquitous computing means the transformation of government for the information age. This volume brings together a wide range of expert research and reflections on innovative practice across the spectrum of digital government. It covers issues from smart cities to emergency management, from citizen participation to hacking, and includes conceptual frameworks as well as detailed case studies. It brings the reader a bird’s eye view of the current state of play regarding information technology in government. Every serious researcher will want to consult this volume'. – Jane Fountain, University of Massachusetts Amherst and National Center for Digital Government 

    'In summary, I find this book very informative. It includes many topical subjects that simply are not found in most books. This book provides an excellent overall summary, and compiles a lot of world-class thinking about delivering information technology in to governments. For that reason is an excellent reference in addition to being a high quality text useful for civic and government studies where technology and techno-social issues are being discussed. This book can serve as the basis for beginning many discussions and for providing training and education in government information technology needs and approaches. In my view, this is essential reading and readers will learn a lot from it.' - Jeff Thurston, 3D Visualization World Magazine