Securing the Future: Strategies for Exponential Growth Using the Theory of Constraints, 1st Edition (Hardback) book cover

Securing the Future

Strategies for Exponential Growth Using the Theory of Constraints, 1st Edition

By Gerald I. Kendall

CRC Press

352 pages

Purchasing Options:$ = USD
Hardback: 9781574441970
pub: 1997-12-29
eBook (VitalSource) : 9780429258169
pub: 1997-12-29
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Today's managers encounter tremendous resistance in getting others to buy-in to change. The ongoing rounds of downsizing and upheaval have taken their toll, leaving a legacy of skepticism. Therefore, managers must not only have ideas, but must be experts at "selling" the correct answers, information, and measurements to address issues of change.

Securing the Future uses the Theory of Constraints, a breakthrough improvement methodology, to provide solutions to today's management problems. It documents the step-by-step approach to achieving a strategic vision of long-term competitive advantage, employment security, and customer satisfaction. Using a combination of parable, methodology, and case studies, this book presents an in-depth management road map to exponential improvement in any organization.

If you are looking for concrete ideas on how to build the intellectual capital your organization will need in order to thrive in years to come, Securing the Future will show you the way.


"Securing the Future is a thought provoking, yet practical approach to moving your business or you forward. The insights Gerry provides in case studies show how the thinking process works effectively in a variety of situations to produce breakthrough results. A great book for anyone going through organizational change to read, and aren't we all?"

-Kim Allen, Scarborough Public Utilities

Table of Contents

An Opening Word

Overview of the Theory of Constraints-A Systematic Method for Getting Improvement Across an Organization

Inspect What You Expect-The Goal and Measurement

Two Paradigms-Moving from the Cost World to the Throughput World

Overview of the Theory of Constraints-An Example

The Assumptions Behind the Theory of Constraints

Three Diseases Attacking Every Organization

Other Improvement Techniques and the Theory of Constraints

Why the Total Quality Approach Fails

Integrating a Total Quality and Theory of Constraints Approach

The Theory of Constraints and Other Management Techniques

Applying the Theory of Constraints to Securing the Future

Applying the Theory of Constraints to Finding Financial Security

Applying TOC to Building Customer Satisfaction and Value

Generic Steps to Customer Satisfaction

Some Common Customer Satisfaction Problems and Solutions

Improving the Supply Chain

Improving the Supply Chain-Example

Applying TOC to Employee Security and Satisfaction

Establishing an Employee Baseline



Seven Projects That Must Report to the CEO

Case Studies


Case Study 1: Scarborough Public Utilities Commission

Case Study 2: The Orman Grubb Company

Case Study 3: ABC Forge

Case Study 4: Strengthening Marketing Pillars at a Health Services Company

Case Study 5: Applying TOC to Thousands of Employees at Alcan

Case Study 6: A High Tech Company-The Operation Was a Success But the Patient Died

Case Study 7: Acme Manufacturing Corporation



About the Series

The CRC Press Series on Constraints Management

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Management Science