1st Edition
Security Officers and Supervisors 150 Things You Should Know
Security Officers and Supervisors: 150 Things You Should Know presents an array of relevant topics, including addressing “Tips of the Trade” in how to manage a team of professionals and serve as an effective supervisor. This includes both keeping management informed of decisions, aligning policy, procedure, and training with business objectives, and hiring and managing a team of professionals to maintain continuity of operations and a safe, secure environment. There are many factors involved in managing a department and workforce and the book uses a handy-reference format to present the salient information, both concrete knowledge as well as the softer skills, required for managers to motivate individuals and lead teams to pull in the same direction.
Short, easy-to-read chapters include lists of relevant definitions, some do’s and don’ts, best practices, emerging trends, and well as example case studies based upon the authors’ professional experience. The primary goal is to provide a foundation for readers to identify, comprehend, and apply management concepts and security principles in their own environments so that readers will be readily prepared to troubleshoot problems and overcome challenges.
Building and leading a trusted team that can set and achieve clearly outlined objectives begins with leadership. Security Officers and Supervisors: 150 Things You Should Know outlines those principles and traits required for professionals to succeed when promoted (though, more often than not, thrust!) into a security supervisory role.
1. Being a Security Officer is NOT an Easy Job
2. Professionalism
3. The Mission of a Security Officer
4. The Role of the Security Officer
5. Post Orders
6. Ethics and Standards of Conduct
7. What Authority or Power do I have as a Security Officer?
8. Public Relations and the Art of Service: 10 Key Points
9. Productivity: Six Reports
10. Respect
11. How to be Successful
12. Are You Feeling Overwhelmed?
13. Stress and Burnout
14. The Importance of Effective Report Writing
15. Security Officers Who Give Life-Saving Care and Good Samaritan Laws
16. “If you See Something, Say Something™”
17. Physical Security: Ten Things You Should Know
18. Twenty-Five Reasons Why You Need to Obtain a Security Certification
19. Analyzing Risk
20. Master Planning of Physical Systems for Security Officers: Six Points
21. Security Officers and Penguins (Yes, Penguins)
22. The Importance of Effective Communication
23. Ten Key Communication Points for Security Officers
24. Ten Things That Require Zero Talent
25. Six-Point Checklist for Intrusion Detection Systems
26. Six-Point Checklist for Access Control Credentials (Keys/Fobs/Cards)
27. Six-Point Checklist for Security Surveillance Systems
28. Six-Point Checklist for Lights and Lighting
29. Six-Point Checklist for Fences and Walls
30. Six-Point Checklist for Policies and Procedures
31. Six-Point Checklist for Security Officers
32. Six-Point Checklist for Crime Prevention Though Environmental Design (CPTED)
33. Ten Security Books Every Security Officer Should Have on Their Bookshelf
34. Vulnerability Assessment
35. Crime Prevention Strategies That Will Help You with an Assessment
36. Thirty Things Most Book Don’t Tell You to Look for When Doing Vulnerability Assessment
37. The Changing Face of the Security Industry
38. Crime Displacement
39. Using Environmental Design to Increase Security
40. Ten Steps to Reduce Risk
41. Different Types of Risk
42. Techniques for Dealing with Risk
43. Strategies to Reduce Risk
44. The Importance of Signage
45. Safety on the Job
46. The Art of Training
47. Parking Garages and Parking Lot Security: Using CPTED Principles
48. Fifty Things to Consider When Designing Out Crime
49. Incident Report Writing
50. General Safety Rules for Security Officers
51. Communications Device Usage
52. Sexual Harassment
53. Creating a Report
54. Military Time: The 24-Hour Clock
55. The Phonetic Alphabet
56. Using a Fire Extinguisher
57. When Emergency Medical Personnel Arrive, Part 1 Introduction, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI
58. When Emergency Medical Personnel Arrive, Part 2 Facility Manager’s Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI
59. When Emergency Medical Personnel Arrive, Part 3 Human Resources Responsibilities, Contributed to by Michael J. Fagel, Ph.D, CEM, CPOI
60. Training
61. Pre-Patrol Intelligence
62. Effective Patrol Techniques
63. Equipment Check
64. Prevention of Crime
65. Crime Analysis
66. Deter, Deny, Delay, Deny
67. Lighting
68. Deterrents
69. Fraternization
70. Bomb Threat Checklist
71. Incident Report Form
72. Target Hardening
73. Grooming and Uniform Standards
74. Risk Management and Security Master Planning for Events and Festivals
75. Active Violence/Active Shooter Guidelines - Run, Hide, Fight
76. Traditional Physical Security Countermeasures (Crime Prevention) vs. Crime Prevention Through Environmental Design (CPTED)
77. Dealing with Difficult People and Situations
78. Motivation
79. Rest, Relaxation and Exercise
80. Legal Liability and Inadequate Security
81. Effective Trainers
82. Five Steps for Violence Prevention
83. Disinformation
84. Vehicular Accidents Involving a Company Vehicle
85. Bullying in the Workplace
86. Burglary – Still the Common Crime
87. Preventing Vehicle Crimes
88. If Something Doesn’t Look Right, Tell Someone!
89. Community Policing
90. Mental Health Issues and CPTED
91. Do You Fear That Your Job Will Become Obsolete?
92. Knowledge and Awareness
93. Proprietary vs. Contract Security Officers
94. Walking and Working Surfaces are Critical for a Safe Work Environment
95. Understanding Crime Issues
96. Crime and Opportunity
97. Security/Situational Awareness
98. Emotional Intelligence
99. Stationary or Post Duty
100. Civil Disturbances, Riots or Protests
101. How to Handle Trespassers
102. Dealing with Homelessness Individuals
103. Suspicious Mail or Packages
104. Artificial Intelligence (AI) and Security
105. Smart Devices and Network Safety and Security
106. Robots and Drones in the Security Industry
107. What You Should Know About NFPA 730®
108. Video Analytics
109. Checklist of Parking Lot or Garage Security Solutions
110. Naloxone for an Opioid Overdose
111. License Plate Reader Technology
112. Physical Security
113. What’s the Difference Between a Security Officer and a Security Guard?
114. Police Officers vs. Security Officers
115. Investigations: Luck or Skill?
116. Testifying in Court
117. Suspect and Vehicle Descriptions
118. The Broken Window Theory: Controlling Physical Deterioration and Disorder
119. Proactive vs. Reactive Security for an Effective Security Process
120. Patrolling in Hazardous Areas
121. Marijuana and the Security Industry
122. Identity Theft
123. Insider Threats
124. The Culture of Security
125. The Security Officer of the Future
PART TWO: SECURITY SUPERVISORS AND MANAGERS
126. The Leader as an Agent of Change
127. Security Supervisors
128. Security Managers
129. Recruiting, Hiring and Orientation for Security Officers
130. Effective Security Officer Scheduling
131. Developing a Security Budget
132. How to Design a 5-Year Plan
133. Sexual Harassment – Additional Supervisor Responsibilities
134. Managing a Multigenerational Workforce
135. How to Engage and Empower Security Officers
136. 100 Things Security Supervisors and Managers Need to Know
137. Facility Security Plan
138. Cross-Training
139. Building an Effective Security Team
140. Female Security Officers
141. What Does Employee Turnover Really Cost?
142. Diversity, Equity, and Inclusion in the Security Industry
143. Dealing with the Press or News Media after an On-Site Incident
144. Managing in the Age of Technology
145. Leadership vs. Management
146. How Secure is Your Security Operation?
147. U.S. Bureau of Labor Statistics: Security Guards (aka: Security Officers)
148. Change and the Visionary
149. Raising the Bar for Security Officers
150. There is Hope for the Future of the Security Industry
Biography
Lawrence J. Fennelly, CSSM, CPOI is an internationally recognized authority on crime prevention, security planning and analysis, and on the study of how environmental factors (CPTED), physical hardware, alarms, lighting, site design, management practices, litigation consultants, security policies and procedures, and guard management contribute to criminal victimization. In 1998, Lawrence was appointed to a 5-year position on the Board of Directors of the International Foundation for Protection Officers (IFPO), elected Chairman in 2019 and is currently on the Advisory Board of the IFPO. Lawrence is a frequent presenter at the annual ASIS International (GSX) Seminar. He was the recipient of the prestigious President’s Award by ASIS International in 2015.
Mr. Fennelly was previously employed with Apollo Security, Computershare, Inc., as well as a sergeant at Harvard College, employed by the Harvard University Police Department in Cambridge, Massachusetts. He was trained as a crime prevention specialist and served in this capacity for over 21 years at Harvard. He was also the department’s training officer and assistant court officer. As part of his role as an officer at Harvard, Larry also was a deputy sheriff in both Suffolk and Middlesex counties (Massachusetts).
Marianna A. Perry, M.S., CPP is a Certified Protection Professional (CPP) through ASIS International and has 35+ years of progressive experience in law enforcement, physical security, safety and loss control. Marianna received her B.A. Degree from Bellarmine University and her Master’s Degree from Eastern Kentucky University. She is a safety and security consultant and is a frequent presenter at the annual ASIS International (GSX) Seminar. Marianna is a former trooper and detective with the Kentucky State Police and was previously the Director of the National Crime Prevention Institute (NCPI) at the University of Louisville.
