1st Edition

Service Delivery in South Asia The Visible Face of Governance

By Jannatul Ferdous Copyright 2026
182 Pages
by Routledge

182 Pages
by Routledge

By integrating governance theory with real-world service delivery practices in South Asia, this book explores the vital intersection of governance and public service delivery, particularly within the complex socio-political landscape of South Asia. The book bridges theory and practice to reveal how good governance principles such as decentralisation, accountability, citizen participation, and... Read more

1. Governance Unpacked: Institutions, Indicators, and Citizen-Centric Services

2. Governance and Public Service Delivery: Theoretical Focus

3. Governance and Development Policy in South Asia

4. Harnessing Public-Private Service Delivery Arrangements

5. Assessing Service Delivery through Decentralisation

6. Accountability and Participation of Citizens in the Delivery

7. ICT to Improve Governance and Service Delivery

8. Towards Better Public Service Delivery and Good Governance

References

Index

Biography

Jannatul Ferdous is Associate Professor in the Department of Public Administration at Comilla University, Bangladesh. She is a prolific author and a leading expert on governance, public administration, and service delivery.