Service Innovation: 1st Edition (Hardback) book cover

Service Innovation

1st Edition

By Esam Mustafa


102 pages | 1 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781138314658
pub: 2019-03-19
eBook (VitalSource) : 9780429456817
pub: 2019-03-14
from $27.48

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This book looks at service innovation, service industries, and innovation performance in services.

It seeks a broader explanation and understanding of services, service innovation and its performance, and the future of service innovation in different service industries. In addition, it discusses service domination in the big economies around the world and how that was created and supported by service innovation.

The book will be useful for academics interested in service innovation as well as practitioners in the service business.

Table of Contents

1. What is service? 2. What is innovation? 3. Innovation in service 4. Service innovation performance 5. The future of service innovation


About the Author

Esam Mustafa is Professor at the Department of Management and Law at Vancouver Island University. He is also Academic Expert at the Department of Economics, Finance and Operations Management at Athabasca University. He is Chartered Manager, Operation Manager, Project Manager and Business Researcher with demonstrated working experience in the Higher Education and Management industries.

About the Series

Routledge Studies in Innovation, Organizations and Technology

This innovative series explores the role of innovation and innovation management and technological advances from an organizational perspective. This series brings together theories from a wide range of individual disciplines and examines both the internal understanding and management and also an external, shareholder perspective. Routledge Studies in Innovation, Organizations and Technology (RIOT!) features cutting -edge research addressing all the major issues in business and management today, helping to define and advance the field.

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