1st Edition
Service Leadership Leading with Competence, Character and Care in the Service Economy
208 Pages
8 B/W Illustrations
by
Routledge
208 Pages
8 B/W Illustrations
by
Routledge
208 Pages
8 B/W Illustrations
by
Routledge
Also available as eBook on:
Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.
Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure... Read more
1. Introduction to Service Leadership
2. 21st Century Realities
3. Leadership Reorganized
4. Service Leadership Method
5. Dynamics of Service Leadership (The Promise)
6. Joyful Leadership
7. Ethical Dilemmas facing Service Leaders
8. Entrepreneurial Path in Service Leadership
9. Organic Vs. Mechanistic Structure for Leadership
10. Microenterprises and Service Leadership
11. Service Leadership in Times of Crisis
Biography
A. Reza Hoshmand, PhD, is Senior Special Advisor for the Global Institute of Service Leadership. He has taught at various public and private universities including Harvard.
Po Chung was Chairman of the Global Institute of Service Leadership.
