First published in 2000. Over the past two decades, the service sector have increased dramatically and now occupy the largest share of the economy of advanced industrial societies. Certain business services are regularly cited as evidence for the emergence of a "knowledge economy". In this pioneering book, leading researchers in the fields of service industries and innovation studies investigate the reasons for the growth of the service sectors and this emergent knowledge economy. Drawing on material as diverse as macroeconomic statistics and firm-level case studies, the contributors demonstrate that services are often important innovators in their own right, as well as contributing to innovation and economic performance in their user industries. The question of how far services are special cases, and what specific processes and trajectories characterize their innovative activity is treated systematically. Additionally, a variety of original analyses and information resources are presented. This book should be of value to the student of the modern industrial society, to those seeking to forge policies appropriate to the new context of economic development, and to researchers who are confronting the challenges of the knowledge economy.
Table of Contents
1. Introduction: Are Services Special? 2. Neo-Schumpeterian Perspectives on Innovation in Services 3. Dynamic Innovation Systems: What Is the Role of Services? 4. European Service Sectors 5. Indicators of Innovation Activities in Services 6. Organization and Innovation Strategy in Services 7. Beyond Technological Innovation: Trajectories and Varieties of Services Innovation 8. Supplier-User Interaction in Knowledge-Intensive Business Services: Types of Expertise and Modes of Organization 9. Innovation Agents and Technology Transfer 10. New Information Technology and Localized Technological Change in the Knowledge-Based Economy 11. Knowledge-Intensive Business Services and Productivity Growth: The Greek Evidence 12. Information and Technology Flows from the Service Sector: a UK-Japan Comparison, 13. The New Knowledge Infrastructure: The Role of Technology-Based Knowledge-Intensive Business Services in National Innovation Systems 14. Conclusions: Beyond the Services Economy
Mark Boden, Ian Miles