1st Edition
Shared Services in Local Government Improving Service Delivery
By Ray Tomkinson
Copyright 2007
234 Pages
by
Routledge
234 Pages
by
Routledge
234 Pages
by
Routledge
Also available as eBook on:
Despite the pressure for local councils to follow the lead of the private sector and develop shared service and partnership arrangements, the barriers in terms of culture, differences in priorities across councils and lack of experience are formidable - yet this is the most likely source of meeting government targets for reduced overheads and improved organizational effectiveness. By using... Read more
Contents: Foreword; Introduction; The background to shared services; The impetus to share; Shared services case studies; Case study 1 - Anglia Revenues Partnership; Case study 2 - The Welland Partnership; Learning from the case studies; The shared services scene; The 'fifth' wave; The future for shared services - The 'sixth' wave?; Appendices; Further reading; Index.
Biography
Ray Tomkinson is a consultant specializing in public sector performance improvement. A period as a Best Value Inspector gave him wide experience of Strategic Partnerships and for a year he was the project manager of the innovative shared services initiative by the Welland Partnership, an ongoing alliance of five different local authorities: East Northamptonshire District Council, Northamptonshire; Harborough District Council, Leicestershire; Melton Borough Council, Leicestershire; Rutland County Council; and South Kesteven District Council, Lincolnshire.
'This book explains in considerable detail the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages and I know of no other effort made previously to evaluate whether sharing actually improves things faster than traditional methods of improvement’ John O'Halloran, Local Government Director, Serco
