1st Edition

Six Sigma and Beyond Foundations of Excellent Performance, Volume I

By D.H. Stamatis Copyright 2001
    416 Pages 50 B/W Illustrations
    by CRC Press

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    Cost reduction…productivity improvement…customer retention…enhanced bottom line…these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.

    Six Sigma and Beyond: Foundations of Excellent Performance provides a roadmap to successful six sigma implementation that you can adapt to your organization. The book gives you a model of six sigma and explains frequently asked questions in a Q & A format for easy application. It outlines the seven steps to six sigma and how to use them to give your organization the competitive edge.

    Understand the seven steps to the six sigma philosophy:

  • Establish the Quality System, Management, and Cultural Environment
  • Define Mission of Each Component of the Organization
  • Set Performance Improvement Opportunities, Goals, and Priorities
  • Establish Improvement Projects and Action Plans
  • Implement Projects Using Improvement Methodologies
  • Evaluate Improved Performance
  • Review and Recycle

    The goal of all this? You can uncover potential improvements in your organization and bring all your resources together to identify, measure, analyze, improve, and control the process. Six Sigma and Beyond: Foundations for Excellent Performance defines quality and the elements that both management and non-management personnel must understand to achieve quality success.
    The Foundation of Any Quality System
    6 Sigma Overview
    Gearing Up and Adapting Six Sigma in Your Organization
    A General Overview
    The Changing Workplace
    Communicating Communication
    Team Development
    Team Improvement
    General Issues
    An Introduction to Problem Solving: Selected Tools and Methodologies Used in a Team Environment
    Appendix A: Cursory View of the Six Sigma methodology
    Appendix B: The Core competencies of the Six Sigma Methodology
    Appendix C: Cross Reference List Items Used in Team Environment
    Appendix D: Problem Solving/Decision Making
    Selected Bibliography