Six Sigma and Beyond: Foundations of Excellent Performance, Volume I, 1st Edition (Hardback) book cover

Six Sigma and Beyond

Foundations of Excellent Performance, Volume I, 1st Edition

By D.H. Stamatis

CRC Press

416 pages | 50 B/W Illus.

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pub: 2001-09-26
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Description

Cost reduction…productivity improvement…customer retention…enhanced bottom line…these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements.

Six Sigma and Beyond: Foundations of Excellent Performance provides a roadmap to successful six sigma implementation that you can adapt to your organization. The book gives you a model of six sigma and explains frequently asked questions in a Q & A format for easy application. It outlines the seven steps to six sigma and how to use them to give your organization the competitive edge.

Understand the seven steps to the six sigma philosophy:

  • Establish the Quality System, Management, and Cultural Environment

  • Define Mission of Each Component of the Organization

  • Set Performance Improvement Opportunities, Goals, and Priorities

  • Establish Improvement Projects and Action Plans

  • Implement Projects Using Improvement Methodologies

  • Evaluate Improved Performance

  • Review and Recycle

    The goal of all this? You can uncover potential improvements in your organization and bring all your resources together to identify, measure, analyze, improve, and control the process. Six Sigma and Beyond: Foundations for Excellent Performance defines quality and the elements that both management and non-management personnel must understand to achieve quality success.

  • Table of Contents

    INTRODUCTION

    The Foundation of Any Quality System

    6 Sigma Overview

    Gearing Up and Adapting Six Sigma in Your Organization

    TEAMS

    A General Overview

    The Changing Workplace

    Communicating Communication

    Team Development

    Implementation

    Team Improvement

    General Issues

    An Introduction to Problem Solving: Selected Tools and Methodologies Used in a Team Environment

    Epilogue

    Appendix A: Cursory View of the Six Sigma methodology

    Appendix B: The Core competencies of the Six Sigma Methodology

    Appendix C: Cross Reference List Items Used in Team Environment

    Appendix D: Problem Solving/Decision Making

    Glossary

    Selected Bibliography

    Subject Categories

    BISAC Subject Codes/Headings:
    BUS053000
    BUSINESS & ECONOMICS / Quality Control
    TEC032000
    TECHNOLOGY & ENGINEERING / Quality Control