1st Edition

Six Sigma and Beyond Problem Solving and Basic Mathematics, Volume II

By D.H. Stamatis Copyright 2001
    416 Pages 25 B/W Illustrations
    by CRC Press

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    In all walks of life, at some point in time, we all use the process of problem solving. We all talk about it, we all use it, but chances are we all mean different things by it. Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method. Specifically designed to address the issue of cognitive functioning this volume provides a generic approach to problem solving.
    The Six Sigma methodology demands that problems be resolved in such a way that both the customer and organization benefit. Not a bad expectation. In this book, the author addresses what a problem is and systematically defines the process of resolving it. He stresses the importance of the team - people power - dedicated to solving a specific problem - process power - and how this combination leads to efficiencies that please the customer and enhance the bottom line.
    Identifying the problem is only half the task. The next step is to resolve it. This book gives you a detailed rationale and a theoretical explanation of the problem solving process. It focuses on problem solving from a quality perspective and addresses key concepts in team dynamics. It provides an overview of the basic tools of problem solving. In addition, the author introduces the Global Problem Solving (GPS) process.
    This strategic program brings the focus of quality programs back to eliminating mistakes, waste, and rework. The book highlights the basic mathematics used in all phases of quality control. It introduces each mathematical concept, gives an example, and proceeds with several exercises that demonstrate the solution. With Six Sigma and Beyond: Problem Solving and Basic Mathematics you get the techniques and statistical tools to go beyond theory to real-world applications and take quality management to the next level.

    Theoretical Aspects of Problem Solving
    Overview of Key Elements to Problem Solving
    Problem-Solving (PS) and Process Improvement (PI) Cycle
    Tools of Quality
    The Global Problem Solving (GPS) Process
    Six Sigma Approach to Problem Solving
    Basic Mathematics
    The Value of Whole Numbers
    Addition and Subtraction of Whole Numbers
    Multiplication and Division of Whole Numbers
    Parts and Types of Fractions
    Simple Form and Common Denominators of Fractions
    Adding and Subtracting Fractions
    Multiplication and Division of Fractions
    Ordering, Rounding and Changing Decimals
    The Four Operations of Decimals
    Division with Decimals
    Squares, Square Roots, Cubes, Cube Roots and Proportions
    Scientific Notation and Powers of Ten
    The Metric System
    International System of Units
    Conversion of English to Metric
    Appendix A: A typical cover sheet for the GPS process
    Appendix B: GPS0 Assessing questions
    Appendix C: GPS1 Assessing questions
    Appendix D: GPS2 Assessing questions
    Appendix E: GPS3 Assessing questions
    Appendix F: GPS4 Assessing questions
    Appendix G: GPS5 Assessing questions
    Appendix H: GPS6 Assessing questions
    Appendix I: GPS7 Assessing questions
    Appendix J: GPS8 Assessing questions
    Selected Bibliography