Six Sigma and Beyond: Problem Solving and Basic Mathematics, Volume II, 1st Edition (Hardback) book cover

Six Sigma and Beyond

Problem Solving and Basic Mathematics, Volume II, 1st Edition

By D.H. Stamatis

CRC Press

416 pages | 25 B/W Illus.

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Hardback: 9781574443103
pub: 2001-10-30
eBook (VitalSource) : 9780429247187
pub: 2001-10-30
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In all walks of life, at some point in time, we all use the process of problem solving. We all talk about it, we all use it, but chances are we all mean different things by it. Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method. Specifically designed to address the issue of cognitive functioning this volume provides a generic approach to problem solving.

The Six Sigma methodology demands that problems be resolved in such a way that both the customer and organization benefit. Not a bad expectation. In this book, the author addresses what a problem is and systematically defines the process of resolving it. He stresses the importance of the team - people power - dedicated to solving a specific problem - process power - and how this combination leads to efficiencies that please the customer and enhance the bottom line.

Identifying the problem is only half the task. The next step is to resolve it. This book gives you a detailed rationale and a theoretical explanation of the problem solving process. It focuses on problem solving from a quality perspective and addresses key concepts in team dynamics. It provides an overview of the basic tools of problem solving. In addition, the author introduces the Global Problem Solving (GPS) process.

This strategic program brings the focus of quality programs back to eliminating mistakes, waste, and rework. The book highlights the basic mathematics used in all phases of quality control. It introduces each mathematical concept, gives an example, and proceeds with several exercises that demonstrate the solution. With Six Sigma and Beyond: Problem Solving and Basic Mathematics you get the techniques and statistical tools to go beyond theory to real-world applications and take quality management to the next level.

Table of Contents


Theoretical Aspects of Problem Solving

Overview of Key Elements to Problem Solving

Problem-Solving (PS) and Process Improvement (PI) Cycle

Tools of Quality

The Global Problem Solving (GPS) Process

Six Sigma Approach to Problem Solving

Basic Mathematics

The Value of Whole Numbers

Addition and Subtraction of Whole Numbers

Multiplication and Division of Whole Numbers

Parts and Types of Fractions

Simple Form and Common Denominators of Fractions

Adding and Subtracting Fractions

Multiplication and Division of Fractions

Ordering, Rounding and Changing Decimals

The Four Operations of Decimals

Division with Decimals

Squares, Square Roots, Cubes, Cube Roots and Proportions

Scientific Notation and Powers of Ten


The Metric System

International System of Units

Conversion of English to Metric

Appendix A: A typical cover sheet for the GPS process

Appendix B: GPS0 Assessing questions

Appendix C: GPS1 Assessing questions

Appendix D: GPS2 Assessing questions

Appendix E: GPS3 Assessing questions

Appendix F: GPS4 Assessing questions

Appendix G: GPS5 Assessing questions

Appendix H: GPS6 Assessing questions

Appendix I: GPS7 Assessing questions

Appendix J: GPS8 Assessing questions

Selected Bibliography

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control