264 Pages
by
Routledge
264 Pages
by
Routledge
272 Pages
by
Routledge
Also available as eBook on:
There are a number of distinctive features of this book that makes it different from other on Six Sigma. It recognizes that there are two diametrically opposing views expressed on Six Sigma, those that are strongly in favour, and those that are not, for various reasons. The book deals, head on, with the principle reasons for such hostility. It cuts through the hype associated with the brand... Read more
Preface.
What is Six Sigma?
Six Sigma in perspective.
Principal facets of Six Sigma.
Six Sigma: the statistical model.
Six Sigma: the improvement process.
Chapter highlights.
Why should organizations implement Six Sigma?
Response to change: competition: waste.
Results achieved by organizations already committed to Six Sigma.
Response to competition.
Improving employee involvement and engagement.
Continuing high cost of quality.
Recognition that other improvement initiatives have been fragmented or short-lived.
Chapter highlights.
How does Six Sigma compare with other improvement initiatives?
Overview.
Which strategy to deploy?
ISO 9000:2000 family of quality systems standards.
Quality excellence models: total quality management.
The role of the US gurus.
The role of the Japanese gurus in Six Sigma.
Chapter highlights.
How can Six Sigma achieve the greatest impact on business performance?
Common aim of Six Sigma projects.
What is value?
How to enhance value throughout the organization.
Six Sigma for high-value design.
Axiomatic design.
Quality function deployment.
TRIZ.
Taguchi quality engineering.
Value analysis.
Potential failure mode and effects analysis.
Chapter highlights.
What competencies are required to drive Six Sigma?
What is meant by competency?
Competencies for Six Sigma - overview.
Organizational-wide deployment competencies.
Business process management competencies.
Project management competencies.
Six Sigma improvement tools: competencies.
Lean organization competencies.
Design for Six Sigma competencies.
Chapter highlights.
What are the options for tailoring and implementing Six Sigma?
What does a truly Six Sigma organization look like?
What are the first steps to take?
Decide on the project focus(es) for Six Sigma.
How to set up a Six Sigma infrastructure.
Development of required competencies in Six Sigma participants.
Start off with a few pilot projects?
Expand the Six Sigma initiative.
Chapter highlights.
Is the Six Sigma statistical model technically sound?
Overview.
Sigma versus sigma.
Linkage of Sigma value to defect rate.
What constitutes world class performance?
Why misuse the term "defects"?
What is a critical to quality characteristic?
Chapter highlights.
Which sigma should be used?
Overview.
Three key statistical features.
The statistical "sigma" and the 'normal' distribution.
The "Sigma" measure used by the originators of Six Sigma.
Sigma versus sigma.
Chapter highlights.
Appendix: Relationship between critical-to-quality characteristics and system performance.
Index.
What is Six Sigma?
Six Sigma in perspective.
Principal facets of Six Sigma.
Six Sigma: the statistical model.
Six Sigma: the improvement process.
Chapter highlights.
Why should organizations implement Six Sigma?
Response to change: competition: waste.
Results achieved by organizations already committed to Six Sigma.
Response to competition.
Improving employee involvement and engagement.
Continuing high cost of quality.
Recognition that other improvement initiatives have been fragmented or short-lived.
Chapter highlights.
How does Six Sigma compare with other improvement initiatives?
Overview.
Which strategy to deploy?
ISO 9000:2000 family of quality systems standards.
Quality excellence models: total quality management.
The role of the US gurus.
The role of the Japanese gurus in Six Sigma.
Chapter highlights.
How can Six Sigma achieve the greatest impact on business performance?
Common aim of Six Sigma projects.
What is value?
How to enhance value throughout the organization.
Six Sigma for high-value design.
Axiomatic design.
Quality function deployment.
TRIZ.
Taguchi quality engineering.
Value analysis.
Potential failure mode and effects analysis.
Chapter highlights.
What competencies are required to drive Six Sigma?
What is meant by competency?
Competencies for Six Sigma - overview.
Organizational-wide deployment competencies.
Business process management competencies.
Project management competencies.
Six Sigma improvement tools: competencies.
Lean organization competencies.
Design for Six Sigma competencies.
Chapter highlights.
What are the options for tailoring and implementing Six Sigma?
What does a truly Six Sigma organization look like?
What are the first steps to take?
Decide on the project focus(es) for Six Sigma.
How to set up a Six Sigma infrastructure.
Development of required competencies in Six Sigma participants.
Start off with a few pilot projects?
Expand the Six Sigma initiative.
Chapter highlights.
Is the Six Sigma statistical model technically sound?
Overview.
Sigma versus sigma.
Linkage of Sigma value to defect rate.
What constitutes world class performance?
Why misuse the term "defects"?
What is a critical to quality characteristic?
Chapter highlights.
Which sigma should be used?
Overview.
Three key statistical features.
The statistical "sigma" and the 'normal' distribution.
The "Sigma" measure used by the originators of Six Sigma.
Sigma versus sigma.
Chapter highlights.
Appendix: Relationship between critical-to-quality characteristics and system performance.
Index.
Biography
William T. Truscott
