1st Edition
Skills Training in Communication and Related Topics Dealing with Conflict and Change
326 Pages
by
CRC Press
326 Pages
by
CRC Press
Also available as eBook on:
With packed curricula in most health care training institutions, and hectic schedules in practices and administrative offices, time for teaching vital communication and interpersonal skills is often at a premium.This book is designed to equip trainees with the skills needed to deal effectively with conflict, difficult behaviours and other complex situations, employing a 'learning by doing'... Read more
Using this Book. Definitions. Conflict Management. Negotiating Strategies – Bargaining. Dealing with Difficult Colleagues. Difficult Conversations. Communicating in Crisis Situations. Dealing with Organizational Change. Communicating with Emotional Intelligence. Appendices.Tips for trainers. The art of giving critiques. Quotations on training topics. Matrix 1: Exercises by training subject. Matrix 2: Exercises by profession. Matrix 3: Exercises by time allotment. Suggested Readings.
Biography
President, Belzer Seminars and Consulting, Kansas, USA
