1st Edition
Skills Training in Communication and Related Topics Pt. 2
358 Pages
by
CRC Press
358 Pages
by
CRC Press
Also available as eBook on:
Quality communication contributes to smoother running practices, better care and services, greater efficiencies, fewer unhealthy conflicts, more satisfied staff and patients, and an improved ability to meet the challenges of an evolving and increasingly complex health care environment - With packed curricula in most health care training institutions, and hectic schedules in practices and... Read more
Introduction. Using this book. Definitions. Effective listening. Improving patient relationships. Customer service strategies. Dealing with customer complaints. Managing patient expectations.Confidentiality and privacy issues. Intercultural communication. Communicating for coordination and consistency. Communicating to prevent and reduce medical errors. Communicating with your community. Appendix A. Tips for trainers. Appendix B. The art of giving critiques. Appendix C. Quotations on training topics. Matrix 1: Exercises by training subject. Matrix 2: Exercises by profession. Matrix 3: Exercises by time allotment. Suggested reading.
Biography
President, Belzer Seminars and Consulting, Kansas, USA
