Skills for Communicating with Patients, Third Edition is one of two companion books on improving communication in medicine, which together provide a comprehensive approach to teaching and learning communication skills throughout all levels of medical education in both specialist and family medicine. Since their publication, the first edition of this book and its companion, Teaching and Learning Communication Skills in Medicine, have become established standard texts in communication skills teaching throughout the world.
This substantially expanded third edition has been fully updated in relation to the current literature and revised to reflect the explosion of research on healthcare communication. It incorporates considerable evidence in support of the skills of the Calgary-Cambridge Guides, offering a comprehensive and now even more evidence-based delineation of the skills that make a difference when communicating with patients. The book explores the specific skills of doctor-patient communication and provides wide-ranging evidence of the improvement that those skills can make to health outcomes and everyday clinical practice.
"… an outstanding resource in which clinicians in any health profession and at any level of experience can find insights to help them advance their communication competence. It offers very specific, practical descriptions of communication techniques and the evidence base in which they are grounded…"
—Anthony L. Suchman (in the Foreword)
"The importance of this skills-based consultation model cannot be overstressed. The Calgary-Cambridge Guides describe the core skills useful for all learners and teachers in medical sciences, for all levels of education, for specialists as well as for family doctors. These skills are useful in all conditions."
—Myriam Deveugele (in the Foreword)
Defining what to teach and learn: an overview of the communication skills. Curriculum. Initiating the session. Gathering information. Providing structure to the interview. Building the relationship. Explanation and planning. Crossing the session. Relating specific issues to core communication skills.