Smart Tourism Managing Technological Revolution in the Tourism Industry

Preface

1. Tourism 4.0: The Integration of Digital Technologies and the Transformative Nature of the Continuous Changes in the Tourism Industry

Chhanda Biswas, Manika Devi Tanchangya, and Abubakar Siddik

2. Applications of IoT (Internet of Things) in the Travel and Tourism Industry

Md. Abdul Halim and Pritom Kundu Joy

3. Technological Innovation for Smart Tourism: Focus on the Internet of Things (IoT), Augmented Reality (AR), and Virtual Reality (VR)

Sanjoy Kumar Acharjee

4. Big Data and Smart Tourism: Transforming the Travel Industry

Md. Abdul Halim and Pritom Kundu Joy

4. Emergence of AI Chatbots in Smart Tourism: A 24/7 Travel Agent

Md. Tanvir Alam Himel and Shahrin Ashraf

5. Smart Tourism and Ecotourism Destinations: A Conceptual Framework of Eco-Smart Destinations

Bapon Chandra Kuri

6. Promoting Smart Tourism Using Digital Marketing and QR Codes

Santus Kumar Deb

7. The Transformative Impact of Artificial Intelligence in Hospitality and Tourism

Mohammad Badruddoza Talukder, Sanjeev Kumar, and Iva Rani Das

8. Effects of Smart Tourism on Destination Development: A Sustainable Approach

Shohel Md. Nafi and Marco Valeri

9. Emergence of a Constructed Environment for Smarter Tourism: A Critical Reflection

A. S. Sochipem Zimik and Arup Barman

10.Smart Tourism as the Next Level of Empowering Citizen Engagement

Sadia Afrin Ananya

11. Impact of Generative AI on Hospitality Employees Mental Health: Identifying Key Issues and Addressing Challenges

Patita Paban Mohanty and Susanta Ranjan Chaini

13. Smart Hotel Leading with Innovative Service Excellence

Shohel Md. Nafi and Liton Chandra Voumik

14. Value Creation Through Smart Tourism Service Management

Tanvir Ahmed and Sanjoy Kumar Roy

15. Empowering Sustainable Economic Growth: Smart Tourist e-Safety Technologies and Their Role in Propelling the Tourism Industry

Chhanda Biswas, Tohomina Khatun, Shadia Sharmin, and Md. Manower Hossain

16. The Future of Blockchain in the Restaurant Industry: Opinions and Perspectives

Sara Alaviyeh and Hiran Roy

17. Smart Tourism and Crisis Recovery: A Strategic Response to Challenges

Santus Kumar Deb and Bapon Chandra Kuri

Index

Biography

Santus Kumar Deb, PhD, is a Professor and ex-Chairman of the Department of Tourism and Hospitality Management, Faculty of Business Studies, University of Dhaka, Bangladesh. He is currently serving as a research fellow at INTI International University, Malaysia. He is also serving as Head of Research at the Center for Tourism Studies (CTS), an international network of scholars who share a vision of producing and promoting social change in and through tourism practice, research, and education. Dr. Deb has served as a member of the Bangladesh Tourism Board (BTB), Ministry of Civil Aviation and Tourism of the People Republic of Bangladesh. A regular reviewer of the outcome-based education curriculum on tourism of the University Grants Commission (UGC) of Bangladesh, Dr. Deb has written two books and has edited a soon-to-be-published book, Tourism and Hospitality Management: A Modern Fusion of Sectors (Bentham Science). He is also currently serving as associate editor and guest editor for several reputed journals and magazines. He has published more than 35 articles, among which 21 are in Scopus-indexed journals. He is supervising many PhD and MPhil students and has delivered speeches as a keynote speaker at many international conferences around the world. He has won many awards for his research work. His area of research interest include smart tourism, digital marketing, community-based tourism, crisis management, and event management.