Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, It includes the impacts of the use of ICT-enabled digital services on individuals, organisations, governments and society, and offers a theoretically informed and empirically rich account of the socio-technical, management and policy aspects of social inclusion and innovative ICT-enabled digital services.
This publication offers insights from the perspectives of Information Systems, Media and Communications, Management and Social Policy, drawing on research from these disciplines to inform readers on diverse aspects of social inclusion and usability of innovative ICT-enabled digital services. The originality of this book lies in the combination of socio-technical, management and policy perspectives offered by the contributors, and integrated by the editors, as well as in the interdisciplinary and both theoretically framed and empirically rich features of the various chapters of the book. While providing a timely account of existing evidence and debates in the field of social inclusion and technology usability, this book will also offer some original insights into what practitioners, experts and researchers are to expect in the near future to be the emerging issues and agendas concerning the role of technology usability in social inclusion and the emerging forms and attributes of the latter.
Through a collection of high quality, peer reviewed papers; Social Inclusion and Usability of Innovative ICT-enabled Services will enhance knowledge of social inclusion and usability of innovative ICT-enabled digital services and applications at a diver
Table of Contents
Part 1: Examining the Theoretical Foundations of Social Inclusion and ICT-Enabled Services
1. Social Inclusion and ICTs: a Literature Review Through the Lens of the Capability Approach
Efpraxia D. Zamani
2. Connectivity: A Socio-technical Construct to Examine ICT-enabled Service
Christoph F. Breidbach
3. Re-conceptualizing Social Inclusion in the Context of 21st Century Smart Cities
H. Patricia McKenna
4. Enhancing Social Inclusion Through Optimal Community Participation Levels in ICT4D Projects
Arthur Glenn Maail, Sherah Kurnia , and Shanton Chang
Part 2: ICT-Enabled Services of Value to Society and Organisations
5. Understanding the Impact of Political Structure, Governance and Public Policy on e-Government
David J. Yates, Girish J. "Jeff" Gulati, and Christine B. Williams
6. ICT-enabled E-entertainment Services in United States Counties: Socio-Economic Determinants and Geographic Patterns
Avijit Sarkar, James Pick, and Jessica Rosales
7. E-health as an Enabler of Social Inclusion
Ken Clarke, Adam Lodders, Robyn Garnett, Anne Holland, Rodrigo Mariño, and Zaher Joukhadar
8. Challenging the Cost of Higher Education with the Assistance of Digital Tools: Case Studies of Protest Activity in Canada and the United States
9. Telework Impact on Productivity and Wellbeing: An Australian Study
Rachelle Bosua, Sherah Kurnia, Marianne Gloet, and Antonette Mendoza
10. Supporting Regional Food Supply Chains with an E-Commerce Application
Sherah Kurnia, Md Mahbubur Rahim, Serenity Hill, Kirsten Larsen, Patrice Braun, Danny Samson, and Prakash Singh
Part 3: Adoption, Usage and Management Aspects Sur
Jyoti Choudrie holds the position of Professor of Information Systems at University of Hertfordshire, UK.
Panayiota Tsatsou is an Associate Professor at the University of Leicester, UK.
Sherah Kurnia is a Senior Lecturer at the School of Computing and Information Systems, the University of Melbourne, Australia.