Introduction
Part 1: What is Social Media?
1. Defining Social Media
2. Evolution of Social Media
3. Categories of Social Media
4. Social Media by Demographics, Psychographics and Region
Part 2: Social Media and Theory
5. Theory and Communication Research
6. Mass Communication Approaches
7. Human Communication Approaches
8. Integrated Approaches
Part 3: Social Media Practice and Strategy
9. Developing a Strategic Social Media Presence
10. Social Media Projects, Programs and Campaigns
11. Content Strategies
12. Writing for Social Media
13. Customer Service and Crisis Management
14. Social Media Law and Ethics
Biography
Whitney Lehmann, Ph.D., APR, is an associate professor in the Department of Communication, Media, and the Arts at Nova Southeastern University, USA. Her industry experience includes working for Seminole Hard Rock Hotel & Casino, Miami International Airport, Barry University and the Miami Herald.






