Social Media and Crisis Communication  book cover
2nd Edition

Social Media and Crisis Communication





ISBN 9780367489007
Published February 25, 2022 by Routledge
432 Pages 17 B/W Illustrations

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Book Description

The second edition of this vital text integrates theory, research, and application to orient readers to the latest thinking about the role of social media in crisis communication. 

Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth, along with social media platforms and newer technology. Social Media and Crisis Communication, Second Edition provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on the ethics section, a short communication overview piece, and case studies for each area of application, it is practical for use in a variety of learning settings. 

A must-read for scholars, advanced students, and practitioners who wish to stay on the leading edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response. 

Table of Contents

Introduction

Yan Jin and Lucinda Austin

SECTION I

Overview of Social Media Research in Crisis Communication

Chapter 1: Social Media and Crisis Communication (SMCC) Research in a Global Context:

An Updated Review and Critique

Yang Cheng, Tomeeka Spruill, and Cheyenne Dalton

Chapter 2: Current Issues of Social Media and Crisis Communication

Itsaso Manias-Muñoz and Bryan H. Reber

SECTION II

Current Issues of Social Media

Chapter 3: Ethical and Legal Principles for the Practitioner: Consumers, Organizations, and Platforms

Taylor S. Voges and Jonathan Peters

Chapter 4: Corporate Social Responsibility and Crisis

Seoyeon Kim and Lucinda Austin

Chapter 5: Online Activism and a Conceptual Typology of Public Relations Activist Roles

Melissa D. Dodd, Dean Mundy, and Eve R. Heffron

SECTION III

Foundations and Frameworks

SECTION III-A

Foundations and Frameworks: Organizational Approaches and Considerations

Chapter 6: Organizational Purpose, Culture, Crisis Leadership, and Social Media

LaShonda L. Eaddy, Karla K. Gower, and Bryan H. Reber

Chapter 7: Social Media Influencers in Crisis: Providing Counsel on Instagram

Augustine Pang, Debbie Lee, Gindelin Low, and Valerie Hum

Chapter 8: The Importance of Authenticity in Organizational Crisis Communication via Social Media

An-Sofie Claeys and Aurélie De Waele

SECTION III-B

Foundations and Frameworks: Audience-Oriented Approaches and Considerations

Chapter 9: Paracrisis and Crisis: Guidance from Situational Crisis Communication Theory

Feifei Chen, W. Timothy Coombs, and Sherry J. Holladay

Chapter 10: Crisis Misinformation and Corrective Strategies in Social-Mediated Crisis Communication

Toni G.L.A. van der Meer and Yan Jin

Chapter 11: Crisis Information Vetting: Extending the Social-Mediated Crisis Communication Model

Xuerong Lu, Yen-I Lee, Yan Jin, Lucinda Austin, and LaShonda Eaddy

SECTION III-C

Foundations and Frameworks: Characteristics and Types of Social Media

Chapter 12: Social Media Platforms and Broader Participation in Crisis Communication

Keri K. Stephens and Brett W. Robertson

Chapter 13: Visual Crisis Communication: A Social Semiotic Approach to Visual Dialogues on Social Media

Silvia Ravazzani and Carmen Daniela Maier

Chapter 14: New Technology, Big Data, and Artificial Intelligence

W. Scott Guthrie and John Rich

Chapter 15: Dark Social Influencer Engagement in Brand Communication

Jason Shi-yang Lim, Claresta Si Ya Yeo, Weihui Leow, Xian Hui Ng, and Augustine Pang

SECTION IV

Areas of Application

SECTION IV-A

Areas of Application: Corporate

Chapter 16 (Short Communication and Brief Case Study): It’s War: The New Dilemma for Corporations and Social Issues

Richard Levick

Chapter 17: Social Media and the Role of Internal Communication for Crisis Prevention and Management

Silvia Ravazzani and Alessandra Mazzei

Chapter 18: Factors Influencing Crisis Arena Crossovers: The Apple iPhone #ChargeGate Case

Mark Badham, Matias Lievonen, and Vilma Luoma-aho

SECTION IV-B

Areas of Application: Nonprofit

Chapter 19 (Short Communication and Brief Case Study): PETA’s Crisis History: A Case Study

Logan White

Chapter 20: Philanthropic Crisis Communication

Brooke W. McKeever and Minhee Choi

Chapter 21: Advancing Research on Crisis Communication and Religion

Jordan Morehouse and Cylor Spaulding

SECTION IV-C

Areas of Application: Health and Political

Chapter 22 (Short Communication and Brief Case Study): Influencer Crisis Communication During COVID-19 Pandemic: @KatieMCrenshaw

Marilyn Broggi

Chapter 23: Opportunities for Instructional Crisis Communication through Social Media: Communicating Self-Protective Actions for Food Safety During the COVID-19 Pandemic

Rodrigo Soares, Silvia Dumitrescu, Tamika Sims, Timothy L. Sellnow, Deanna D. Sellnow, and Matthew W. Seeger

Chapter 24 (Short Communication and Brief Case Study): Political Pivot: Framing the COVID-19 #GoVAXMaryland Campaign in Social Media

Heather Davis Epkins

Chapter 25: Navigating Political Scandal and Reputation Crisis in Social Media

Joseph Watson, Jr. and James D. Firth

Chapter 26: iScotland: Crises, the Integrated Model of Activism, and Twitter

Audra Diers-Lawson

SECTION IV-D

Areas of Application: Sport

Chapter 27 (Short Communication and Brief Case Study): A Crisis of Cool: Baseball’s Race Against Time

Vince Benigni and Lance Porter

Chapter 28: Recognizing their Power: How athletes have utilized social media to influence crisis communication decisions during COVID-19

Natalie Brown-Devlin and Hayoung Sally Lim

Chapter 29: Rallying The Fans: Fanship-Driven Sport Crisis Communication on Social Media

Jennifer L. Harker and W. Timothy Coombs

SECTION IV-E

Areas of Application: Disaster

Chapter 30 (Short Communication and Brief Case Study): Silence is Not Golden: Social Media Lessons from Puerto Rico

Rebecca Fuller Beeler

Chapter 31: Natural Disaster Preparedness, Response, and Recovery Crisis Communication

Wenlin Liu and Lan Ni

Chapter 32: The Social Functions of Idle Alerts

Hamilton Bean and Amy Hasinoff

SECTION V

Emerging Frameworks and Future Directions

Chapter 33: New Theoretical Directions and Frameworks in Social Media and Crisis Communication Research

Finn Frandsen and Winni Johansen

Chapter 34: Toward More Valid and Transparent Research: A Methodological Review of Social Media and Crisis Communication

Xinyan Zhao

...
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Editor(s)

Biography

Yan Jin (PhD, University of Missouri) is a Professor of Public Relations and the Georgia Athletic Association Professor at Grady College of Journalism and Mass Communication, University of Georgia. She has authored more than 90 peer-reviewed journal articles and over 20 book chapters. She is the lead editor of Advancing Crisis Communication Effectiveness: Integrating Public Relations Scholarship with Practice (2021) and co-editor of the first edition of Social Media and Crisis Communication (2017), both published by Routledge. She received the 2019 Kitty O. Locker Outstanding Researcher Award from the Association for Business Communication and is an elected member of the Arthur W. Page Society. 

Lucinda Austin (PhD, University of Maryland) is an Associate Professor and PhD Program Director in the Hussman School of Journalism and Media, the University of North Carolina at Chapel Hill. She is co-editor of Social Media and Crisis Communication (First Edition) and has published in Communication Research, Journal of Applied Communication Research, Journal of Public Relations Research, Public Relations Review, etc. She received the Association for Education in Journalism and Mass Communication’s (AEJMC’s) Promising Professors Award, AEJMC Public Relations Division's (PRD’s) SuPRstar Award, the Page Center's Legacy Educator and Scholar Awards, and NCA's PRIDE Award. She is AEJMC PRD head (2021–2022). 

 

Reviews

"Yan Jin and Lucinda Austin have pulled together an impressive list of crisis communication scholars whose research on various aspects of social media and crisis couldn’t be more timely--from a review of social media in a global context to misinformation, the book examines current issues in social media and crisis, foundations and frameworks and provides case studies. It is edited with dexterity. It is a "must have" in any crisis communication course and highly recommended."

Amiso M. George, Texas Christian University, USA

 

"This book provides a one-stop, evidence base for new benchmarks of good practice in social media crisis communication. Its frameworks, methodologies, and insights cross multiple stages of crisis and disaster cycles and provide readers with relatable and global case studies and methods to design and evaluate real-world or in-class interventions or activities."

Amisha Mehta, Queensland University of Technology, Australia

 

“Excellent integration of research, theory and application written through a social media lens.”

Terry L. Rentner, Bowling Green State University, USA

 

“In an era when so many of us are trying to determine how best and when to use social media in the wake of a crisis, Social Media and Crisis Communication provides valuable and relevant content. Whether you are studying crisis communications or involved in planning and execution for an organization, this volume will give you essential background for solid decision-making.”

Matt Tidwell, University of Kansas, USA