1st Edition

Social Media in Disaster Response How Experience Architects Can Build for Participation

By Liza Potts Copyright 2014
    162 Pages
    by Routledge

    162 Pages
    by Routledge

    Social Media in Disaster Response focuses on how emerging social web tools provide researchers and practitioners with new opportunities to address disaster communication and information design for participatory cultures. Both groups, however, currently lack research toolkits for tracing participant networks across systems; there is little understanding of how to design not just for individual social web sites, but how to design across multiple systems. Given the volatile political and ecological climate we are currently living in, the practicality of understanding how people communicate during disasters is important both for those researching solutions and for those putting that research into practice.

    Social Media in Disaster Response addresses this situation by presenting the results of a large-scale sociotechnical usability study on crisis communication in the vernacular related to recent natural and human-made crisis; this is an analysis of the way social web applications are transformed, by participants, into a critical information infrastructure in moments of crisis. This book provides researchers with methods, tools, and examples for researching and analyzing these communication systems while providing practitioners with design methods and information about these participatory communities to assist them in influencing the design and structure of these communication systems.

    1: Experience, Disaster, and the Social Web

    Architecting Mediated Systems

    The Social Web

    Disaster, Communication, and the Social Web

    Disaster Cases

    Overview of Chapters

    Who this Book is for

    2: Methods for Researching and Architecting the Social Web

    Users and Participants

    Content and Exchange

    Networks and Agency

    Identifying and Mapping


    3: Locating Data in the Aftermath of Hurricane Katrina

    Ecosystems and Data

    Locating Data and Sources in the Wake of Hurricane Katrina

    Practical Solutions


    4: Validating Information during the London Bombings

    Ecosystems and Information

    Tracing the Translation from Data to Information in the London Bombings

    Practical Solutions


    5: Transferring Knowledge During the Mumbai Attacks

    Ecosystems and Knowledge

    Distributing Knowledge Across Systems

    Practical Solutions


    6: Architecting Systems for Participation

    New Disasters: Participant Innovations and Continued Struggles

    Frameworks for Participant-Centered Architectures

    Participatory Futures


    Liza Potts is an assistant professor in the Department of Writing, Rhetoric, and American Cultures at Michigan State University. She is a senior researcher at Writing in Digital Environments Research Center, the director of user experience at MATRIX, and a collaborator at Creativity Exploratory—a practice-based addition to the College of Arts and Letters curriculum. Her research interests include technologically mediated communication, experience architecture, and participatory culture. Potts is the chair of the Association for Computer Machinery's Special Interest Group on Design of Communication (ACM: SIGDOC) and the co-editor of Communication Design Quarterly Review. She has worked for Microsoft, consultancies, and start-ups as a director, user experience architect, and program manager.

    "Social Media in Disaster Response provides methods, tools, and examples for analyzing communication systems and experiences as well as architecting the social Web, which could interest a broad body of readers within academia and industry." - Lin Don, Georgia State University, USA