Although the precepts of software engineering have been around for decades, the field has failed to keep pace with rapid advancements in computer hardware and software. Modern systems that integrate multiple platforms and architectures, along with the collaborative nature of users who expect an instantaneous global reach via the Internet, require updated software engineering methods.
Social Software Engineering: Development and Collaboration with Social Networking examines the field through the spectrum of the social activities that now compose it. Supplying an up-to-date look at this ever-evolving field, it provides comprehensive coverage that includes security, legal, and privacy issues in addition to workflow and people issues.
Jessica Keyes, former managing director of R&D for the New York Stock Exchange and noted columnist, correspondent, and author with more than 200 articles published, details the methodology needed to bring mission-critical software projects to successful conclusions. She provides readers with the understanding and tools required to fuse psychology, sociology, mathematics, and the principles of knowledge engineering to develop infrastructures capable of supporting the collaborative applications that today’s users require.
Table of Contents
Why Social Networking?
The Social Network
The Software Engineering Social Network
Social Networking Tools at Work
Wikis in Action
Knowledge Management Tools
Preparing Team to Collaborate
Nontechnological Issues in Software Engineering
Communications and Group Productivity
Productivity through Shared Information Technology
Collaboration and Knowledge Management
Knowledge Audits and Knowledge Fairs
Knowledge Maps and Inventories
Knowledge Sharing and Software Engineering Teams: A Study
Knowledge Management Issues
Knowledge Management and Knowledge Sharing
Organizational Culture’s Effect on Knowledge Sharing
IT Support’s Effect on Knowledge Sharing
Techniques for Promoting Knowledge Sharing
IT Worker Study
Question 1: What are the cultural reasons that cause employees to resist the sharing of knowledge?
Question 2: What are the organizational reasons that cause employees to resist the sharing of knowledge?
Question 3: What are the key reasons employees list for not wanting to share their expertise?
Recommendations for Making It Work
Action Learning Teams
Knowledge across Social Networks
Heterogeneity of Information
Enterprise Information Management
Content Management System (CMS)
Document Management and Electronic Document Management Systems
Digital Asset Management
Measuring Social Software Engineering
Effective Project Management
Balanced Scorecard for Project Management
Adopting a Balanced Scorecard
Attributes of Successful Project Management Measurement Systems
Project Management Office
Project Management Process Maturity Model (PM2) and Collaboration
Social Engineering Paradigm Remixed
Extreme Programming (XP)
Collaborative Development Environment (CDE)
Traditional Software Methodologies and Social Networking
Mobile Social Software Engineering
Pervasive (Ubiquitous) Computing
Mobile Social Software Engineering
Legal, Privacy, and Security Issues
Website Legal Issues
Developing Your ePolicy
Web Server Security
Protecting Mobile Devices
A. Social Software Engineering Tools
B. Community of Practice Practitioner’s Guide
C. Knowledge Discovery Techniques
D. Staff Competency Survey
E. Behavioral Competencies
F. Balanced Scorecard Metrics
H. Brief EMML Reference
I. Computer Use Policy
J. Best Practices Security Checklist
K. User Interface Design Guide
Jessica Keyes is President of New Art Technologies, Inc., a technology and management consultancy and development firm started in New York.