1st Edition

Soft Targets and Crisis Management What Emergency Planners and Security Professionals Need to Know

Edited By Michael J. Fagel, Jennifer Hesterman Copyright 2017
    524 Pages
    by Routledge

    522 Pages 93 B/W Illustrations
    by Routledge

    Uniting the best of Michael Fagel and Jennifer Hesterman's books in the fields of homeland security and emergency management, the editors of this volume present the prevailing issues affecting the homeland security community today. Many natural and man-made threats can impact our communities—but these well-known and highly respected authors create order from fear, guiding the reader through risk assessment, mitigation strategies, community EOC planning, and hardening measures based upon real-life examples, case studies, and current research in the practice.

    As terrorist attacks and natural disasters continue to rock the world, Soft Targets and Crisis Management emphasizes the vulnerability of soft targets like schools, churches, and hospitals, and presents the methodology necessary to respond and recover in the event of a crisis in those arenas.


    • Based on ASIS award-winning texts
    • Provides a multi-faceted look at crisis management principles
    • Offers community-specific examples for diverse locales and threat centers
    • Includes up-to-date case studies on soft target attacks from around the world

    A must-read for security, emergency management, and criminal justice professionals, Soft Targets and Crisis Management: What Emergency Planners and Security Professionals Need to Know is a crucial text for practitioners seeking to make the world a safer place for others.

    J. Howard Murphy


    Chapter One: Soft Targets
    Jennifer Hesterman

    Chapter Two: The Psychology of Soft Targeting and Our Unique Vulnerability
    Jennifer Hesterman

    Chapter Three: Soft Target Hardening 101
    Jennifer Hesterman

    Chapter Four: The Common-Sense Guide for the CEO
    Michael J. Fagel

    Chapter Five: Planning for Terrorism
    Michael J. Fagel

    Chapter Six: Developing a Planning Team
    Michael J. Fagel

    Chapter Seven: Developing an Emergency Operations Plan (EOP)
    Michael J. Fagel

    Chapter Eight: Exercises: Testing Your Plan and Capabilities in a Controlled Environment
    James A. McGee

    Chapter Nine: ICS/EOC Interface
    Michael J. Fagel

    Chapter Ten: EOC Management During Terrorist Incidents
    Michael J. Fagel

    Chapter Eleven: Emergency Management and the Media
    Randall C. Duncan

    Chapter Twelve: Deterring and Mitigating an Attack
    Jennifer Hesterman

    Chapter Thirteen: Soft Target Threat Assessment: Schools, Churches, and Hospitals
    Jennifer Hesterman

    Chapter Fourteen: Soft Target Threat Assessment: Malls, Sporting Events, and Recreational Venues
    Jennifer Hesterman

    Chapter Fifteen: Hospital Business Continuity
    Linda Reissmann and Jacob Neufeld

    Chapter Sixteen: Soft Targets, Active Shooter and Workplace Violence
    Lawrence J. Fennelly and Marianna A. Perry

    Chapter Seventeen: Sport Venue Emergency Planning
    Stacey Hall

    Chapter Eighteen: Special Events
    Patrick J. Jessee

    Chapter Nineteen: Coordinated Terrorist Attacks and the Public Health System
    Raymond McPartland and Michael J. Fagel

    Chapter Twenty: Hardening Tactics at Global Hotspots
    Jennifer Hesterman

    Chapter Twenty-One: Developing Strategies for Emergency Management Programs
    S. Shane Stovall

    Chapter Twenty-Two: Soft Target Planning
    Michael J. Fagel and S. Shane Stovall

    Chapter Twenty-Three: Beyond the Response—The July 7 London Bombing—A First-Person Account
    Gary Reason

    Chapter Twenty-Four: Infrastructure Protection: The Fusion Center’s Role
    Vince Noce

    Chapter Twenty-Five: Complex Coordinated Attacks
    Howard Murphy

    Chapter Twenty-Six: Violent Attacks and Soft Targets
    Rick C. Mathews

    Chapter Twenty-Seven: Soft Target Cybersecurity—The Human Interface
    Michael J. Fagel, Erin Mersch, and Greg Benson

    Roland Calia


    Dr. Michael J. Fagel (PhD, CEM, CHS-IV) has been involved in many phases of public service. His professional career spans nearly four decades in fire, rescue, emergency medical services, law enforcement, public health, emergency management, as well as corporate safety and security. He spent 10 years at FEMA in their Occupational Safety and Health Cadre in Washington, responding to incidents and disasters such as the Oklahoma City Bombing where he worked as a safety officer and CISD and spent over 100 days at the World Trade Center for FDNY at Ground Zero after the 9/11 attacks. Over the course of his decades-long career in public service, Dr. Fagel has spent several deployments in the Middle East helping to create a national response plan and a new FEMA-type organization. Currently, he is an instructor at the Illinois Institute of Technology-Stuart School of Business, Masters in Public Affairs Program, as well as at Northwestern University in the Masters of Public Policy and Administration Program, delivering master level courses in biodefense, terrorism, and homeland security. He also teaches homeland security at Northern Illinois University, Benedictine University’s Masters in Public Health Program, as well as an instructor at Eastern Kentucky University, Safety Security Emergency Management Masters Program.

    Dr. Jennifer L. Hesterman is a retired Colonel in the US Air Force. She was commissioned in 1986 as a graduate of Air Force ROTC at Penn State University. During her military career, she served in three Pentagon tours and commanded multiple times in the field. A cleared professional, she is an advisor for Watermark Risk Management International, a senior analyst for the MASY Group, on the Advisory Board for the Government Security Conference, and a member of the ASIS Crime and Loss Prevention Council. Dr. Hesterman holds a doctoral degree from Benedictine University and master’s degrees from Johns Hopkins University and Air University.

    "When did workplace violence, soft targets, crisis management and software breaches become the daily concern of industry leaders?  For some, it's still "let the security/or the HR/or the software guys worry about it.  I'll just keep my eye on production.

    Unfortunately that narrowed focus won't keep businesses safe or hack-free.  There are just too many bad guys out there to track them all.  But as authors Drs. Fagel and Hesterman show us, we have some pretty powerful tools at hand to keep the vandals at bay."

    Blue Heron Journal

     "This book is general enough to recommend an all-hazards approach for routine events, yet specialized enough to include segments on church security, hospital business continuity, sports venues, schools, public health systems, and active shooter scenarios. It contains updates to historically tried-and-true concepts such as target hardening, while articulating the need for less– conventional–strategies like fusion centers for sharing intelligence and cybercrime defenses.
    This is a well written must-read for security managers, emergency planners, and first responders. It is also an excellent textbook for instructors and professors."

    -Jim Murray, CPP, ASIS International