Soft Targets and Crisis Management : What Emergency Planners and Security Professionals Need to Know book cover
1st Edition

Soft Targets and Crisis Management
What Emergency Planners and Security Professionals Need to Know

ISBN 9780367596095
Published June 30, 2020 by Routledge
524 Pages

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USD $48.95

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Book Description

Uniting the best of Michael Fagel and Jennifer Hesterman's books in the fields of homeland security and emergency management, the editors of this volume present the prevailing issues affecting the homeland security community today. Many natural and man-made threats can impact our communities—but these well-known and highly respected authors create order from fear, guiding the reader through risk assessment, mitigation strategies, community EOC planning, and hardening measures based upon real-life examples, case studies, and current research in the practice.

As terrorist attacks and natural disasters continue to rock the world, Soft Targets and Crisis Management emphasizes the vulnerability of soft targets like schools, churches, and hospitals, and presents the methodology necessary to respond and recover in the event of a crisis in those arenas.


  • Based on ASIS award-winning texts
  • Provides a multi-faceted look at crisis management principles
  • Offers community-specific examples for diverse locales and threat centers
  • Includes up-to-date case studies on soft target attacks from around the world

A must-read for security, emergency management, and criminal justice professionals, Soft Targets and Crisis Management: What Emergency Planners and Security Professionals Need to Know is a crucial text for practitioners seeking to make the world a safer place for others.

Table of Contents


J. Howard Murphy


Chapter One: Soft Targets

Jennifer Hesterman

Chapter Two: The Psychology of Soft Targeting and Our Unique Vulnerability

Jennifer Hesterman

Chapter Three: Soft Target Hardening 101

Jennifer Hesterman

Chapter Four: The Common-Sense Guide for the CEO

Michael J. Fagel

Chapter Five: Planning for Terrorism

Michael J. Fagel

Chapter Six: Developing a Planning Team

Michael J. Fagel

Chapter Seven: Developing an Emergency Operations Plan (EOP)

Michael J. Fagel

Chapter Eight: Exercises: Testing Your Plan and Capabilities in a Controlled Environment

James A. McGee

Chapter Nine: ICS/EOC Interface

Michael J. Fagel

Chapter Ten: EOC Management During Terrorist Incidents

Michael J. Fagel

Chapter Eleven: Emergency Management and the Media

Randall C. Duncan

Chapter Twelve: Deterring and Mitigating an Attack

Jennifer Hesterman

Chapter Thirteen: Soft Target Threat Assessment: Schools, Churches, and Hospitals

Jennifer Hesterman

Chapter Fourteen: Soft Target Threat Assessment: Malls, Sporting Events, and Recreational Venues

Jennifer Hesterman

Chapter Fifteen: Hospital Business Continuity

Linda Reissmann and Jacob Neufeld

Chapter Sixteen: Soft Targets, Active Shooter and Workplace Violence

Lawrence J. Fennelly and Marianna A. Perry

Chapter Seventeen: Sport Venue Emergency Planning

Stacey Hall

Chapter Eighteen: Special Events

Patrick J. Jessee

Chapter Nineteen: Coordinated Terrorist Attacks and the Public Health System

Raymond McPartland and Michael J. Fagel

Chapter Twenty: Hardening Tactics at Global Hotspots

Jennifer Hesterman

Chapter Twenty-One: Developing Strategies for Emergency Management Programs

S. Shane Stovall

Chapter Twenty-Two: Soft Target Planning

Michael J. Fagel and S. Shane Stovall

Chapter Twenty-Three: Beyond the Response—The July 7 London Bombing—A First-Person Account

Gary Reason

Chapter Twenty-Four: Infrastructure Protection: The Fusion Center’s Role

Vince Noce

Chapter Twenty-Five: Complex Coordinated Attacks

Howard Murphy

Chapter Twenty-Six: Violent Attacks and Soft Targets

Rick C. Mathews

Chapter Twenty-Seven: Soft Target Cybersecurity—The Human Interface

Michael J. Fagel, Erin Mersch, and Greg Benson


Roland Calia

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Dr. Michael J. Fagel (PhD, CEM, CHS-IV) has been involved in many phases of public service. His professional career spans nearly four decades in fire, rescue, emergency medical services, law enforcement, public health, emergency management, as well as corporate safety and security. He spent 10 years at FEMA in their Occupational Safety and Health Cadre in Washington, responding to incidents and disasters such as the Oklahoma City Bombing where he worked as a safety officer and CISD and spent over 100 days at the World Trade Center for FDNY at Ground Zero after the 9/11 attacks. Over the course of his decades-long career in public service, Dr. Fagel has spent several deployments in the Middle East helping to create a national response plan and a new FEMA-type organization. Currently, he is an instructor at the Illinois Institute of Technology-Stuart School of Business, Masters in Public Affairs Program, as well as at Northwestern University in the Masters of Public Policy and Administration Program, delivering master level courses in biodefense, terrorism, and homeland security. He also teaches homeland security at Northern Illinois University, Benedictine University’s Masters in Public Health Program, as well as an instructor at Eastern Kentucky University, Safety Security Emergency Management Masters Program.

Dr. Jennifer L. Hesterman is a retired Colonel in the US Air Force. She was commissioned in 1986 as a graduate of Air Force ROTC at Penn State University. During her military career, she served in three Pentagon tours and commanded multiple times in the field. A cleared professional, she is an advisor for Watermark Risk Management International, a senior analyst for the MASY Group, on the Advisory Board for the Government Security Conference, and a member of the ASIS Crime and Loss Prevention Council. Dr. Hesterman holds a doctoral degree from Benedictine University and master’s degrees from Johns Hopkins University and Air University.


"When did workplace violence, soft targets, crisis management and software breaches become the daily concern of industry leaders?  For some, it's still "let the security/or the HR/or the software guys worry about it.  I'll just keep my eye on production.

Unfortunately that narrowed focus won't keep businesses safe or hack-free.  There are just too many bad guys out there to track them all.  But as authors Drs. Fagel and Hesterman show us, we have some pretty powerful tools at hand to keep the vandals at bay."

Blue Heron Journal

 "This book is general enough to recommend an all-hazards approach for routine events, yet specialized enough to include segments on church security, hospital business continuity, sports venues, schools, public health systems, and active shooter scenarios. It contains updates to historically tried-and-true concepts such as target hardening, while articulating the need for less– conventional–strategies like fusion centers for sharing intelligence and cybercrime defenses.
This is a well written must-read for security managers, emergency planners, and first responders. It is also an excellent textbook for instructors and professors."

-Jim Murray, CPP, ASIS International