Using actual examples of software process improvement from the private sector and government, this work demonstrates how quality systems, measurement techniques and performance evaluations work. It presents a methodology for analyzing an ongoing software development process and establishing a rational plan for process improvement.
"… in this highly pragmatic book that is, nonetheless, well-grounded in theory, go a long way toward exposing. . .[software quality] myths. . .and providing correct principles with which to replace them. They bring a rare blend of extensive experience, deep study, and broad domain of application to the topics. … I learned a good deal from this book about achieving quality software. I know that you will too."
---Peter A. Freeman, Dean and Professor, College of Computing, Georgia Institute of Technology Atlanta, Georgia